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Coronavirus: Ross Memorial Hospital in Lindsay rolls out enhanced assessment centre model

Ross Memorial Hospital in Lindsay, Ont., has opened a COVID-19 assessment centre. Ross Memorial Hospital

Ross Memorial Hospital in Lindsay has introduced a new model for assessing COVID-19, the disease caused by the novel coronavirus.

On Saturday, the Haliburton, Kawartha, Pine Ridge District Health Unit confirmed its first case of COVID-19 in its central Ontario jurisdiction, which includes Lindsay.

READ MORE: Drive-thru COVID-19 assessment centre opens at Ross Memorial Hospital in Lindsay, Ont.

Ross Memorial Hospital on Sunday launched a drive-thru assessment centre in its ambulance bay area.

However, on Tuesday, in response to community feedback and guidelines from the Ministry of Health, the hospital is introducing a new model for assessment that will begin on Wednesday.

The new model will have patients call first for a phone assessment by a nurse or physician, who will refer the caller for the appropriate next steps, which may include self-monitoring instructions, self-isolation instructions, testing at an offsite location (Lindsay Exhibition) or seeking care in the hospital.

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READ MORE: What are coronavirus symptoms? In mild cases, just like the common cold

Patients should contact the Ross Memorial Hospital COVID-19 assessment centre only if referred by Telehealth, the Haliburton, Kawartha, Pine Ridge District Health Unit or another care provider.

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“We anticipated an increased demand for assessment following the announcement of the first local case of COVID-19,” said Veronica Nelson, the hospital’s interim president and CEO. “But assessment through our ambulance bay is not a sustainable solution.

“This new model of our clinicians providing assessment over the phone will support our community by making care more accessible for those who need it.”

READ MORE: Coronavirus: City of Kawartha Lakes activates emergency control group, closes all public facilities

If you suspect you might have COVID-19, you should first:

  1. Complete the COVID-19 self-assessment.
  2. If indicated by the self-assessment results, contact Telehealth at 1-866-797-0000 or the Haliburton, Kawartha, Pine Ridge District Health Unit at 1-866-888-4577, ext. 5020.
  3. If symptoms are severe, please call 911 and alert the dispatcher of your travel history and symptoms.

Starting Wednesday, the assessment centre can be reached at 705-328-6217. The hours of operation are Monday to Friday from 8 a.m. to 4 p.m.

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