Sean O’Shea
Consumer and Investigative Reporter
Sean O’Shea is an award-winning investigative and consumer reporter and is regarded as one of the most tenacious reporters in local television. O’Shea has exposed organized crime figures, scam artists and unscrupulous contractors at frequent risk (he was assaulted on air by biker gang members who attacked him with a fire extinguisher.)
A passionate advocate for consumer rights, O’Shea has uncovered scores of scams and has helped viewers recover hundreds of thousands of dollars in over-billed or wrongfully charged services.
Each night, O’Shea fights for fairness in his consumer action segment, Consumer SOS. His reporting helps families spend their dollars wisely on products and services including travel, home renovations, automobiles, telecommunications and entertainment.
O’Shea is also a contributing correspondent to 16:9, the Global News magazine program. His investigative reports have included segments on Canadian connections to the destruction of the Malaysian rainforest, the safety risks of laser eye surgery, and the battles consumers face in selling their own real estate property.
In 2012, O’Shea reported from Ghana in association with Toronto-based Journalists for Human Rights (JHR). He also mentored and trained television reporters with Viasat 1, an independent broadcaster in the west African country.
Born in Calgary, O’Shea began his career at CBC Television. He has also worked in radio and print journalism. He is a graduate of the University of Regina, School of Journalism.
Video Archives
-
Catholics gather in protest against Pride flags in Toronto schools
-
Toronto transit investigating after multiple reports of fireworks set off on buses
-
Safety concerns as school bus driver and OPP officer killed in Woodstock collision
-
Toronto installs signs forbidding encampments in Allan Gardens
-
Ukraine preparing for counteroffensive on Russia that could have serious impact on the war
-
Toddler dead after falling in well at Ontario day care
-
Pride flag flap divides township
-
Hope for missing Nathan’s return to Toronto continues
-
Bonnie Crombie launching committee for leadership bid
-
Ontario’s alcohol policy receives a failing grade: CAMH
-
Community mailbox left open overnight in Vaughan, Ont. neighbourhood
-
Community pleads for justice after assault at Toronto mosque
-
York Region Police announce program to address fighting at Canada’s Wonderland
-
Woman dies after shooting at Toronto condo
-
Police investigating after woman shot, killed at Etobicoke condo
-
Audi A3 remains at dealership 5 months after being taken in for recall
-
Girl, 8, killed in hit-and-run while getting out of car at Burlington school
-
Metrolinx announces debit tap on transit, but software flaws allows users to ride for free
-
Canada calling? No Leafs tickets in Florida for you
-
A British father is speaking out claiming he connected his son’s suicide to a website operated out of the greater Toronto area.
Author Archives
-
Owner waiting for car 5 months after going to Mississauga, Ont. dealer for recallGabriella Jaszai took her vehicle to a dealership in Mississauga, Ont., before Christmas and, in May 2023, she's still waiting to get it back.ConsumerMay 8
-
Dad of U.K. suicide victim seeks justice after Toronto man allegedly sold lethal substanceDavid Parfett's son Tom, a student in the United Kingdom, died by suicide at the age of 22. Parfett claims a Canadian man in the GTA knowingly shipped sodium nitrite repeatedly.CanadaApr 28
-
Advertisement
-
Toronto woman gets pedicure, infection then has toe amputated'It was shocking, I wasn't expecting that,' Gaitri Singh said in an interview at her apartment, choking back tears and sobbing as she described what happened after the pedicure.ConsumerMar 16
-
Advertisement
-
Reno gone wrong: Toronto-based contractor takes $82K, disappearsA Toronto-based renovation contractor who held about $82,000 in deposits without completing work has left a customer convinced he'll never see any of the money again.ConsumerMar 9
-
‘Yes, I broke the law. Anything else?’: Toronto home builder banned from new constructionThe Home Construction Regulatory Authority (HCRA) has revoked the licence of Albion Building Consultant Inc. for failing to enrol new homes in the warranty program with Tarion.CanadaFeb 15
-
Heat at Toronto apartment finally coming back after 8 daysAlex Donovan, a longtime resident of the building who lives on the third floor said he felt like he was "in the Arctic."CanadaFeb 2
-
‘Grateful it wasn’t a bullet’: Toronto bus driver shot in the face with BB gun thankful to be alive"I looked up and got hit right in the face,” said Alexandra Stoeckle, who’s been a bus driver for the last 16 months.CrimeJan 24
-
Toronto bicycle manufacturer loses prototype to speedy thiefBased on how quickly the thief got in and out, it’s possible he knew exactly what he wanted and where to look to find it.CrimeJan 23
-
Advertisement
-
Air Canada says no, then gives customer credit after booking errorPhil and Marsha Rehel thought they were going one way, but the Air Canada booking they made was in the opposite direction of what they wanted.CanadaJan 20
-
Advertisement
-
Toronto baby boy born in back seat of Beck taxi: ‘It was quite an experience’"Frankly, I would do it any day, anytime,” said the Beck taxi driver, who operates car number 2241.CanadaJan 13
-
Toyota customer calls Global News for help, finally gets $5,000 payout on protection planIn March of 2021, Taylor bought a new Toyota Highlander SUV from a dealer in Scarborough.ConsumerJan 12
-
Improper rental tank installation risked family’s gas supply until they called Global NewsThe issue had nothing to do with bill payment; their energy bills were fully up to date.ConsumerDec 9, 2022
-
House-sitters beware: Your trip could end at a border crossing'It sounded like a great way to travel the world without having to worry about things like hotel expenses,' said Madolline Gourley from Brisbane, Australia.CanadaDec 7, 2022
-
Grandparent scam victim speaks out to Global News then gets money backIt was like a hostage phone call you see in movies. The man who rang Ilene Lawson’s landline had her full attention as soon as she answered.CrimeNov 18, 2022
-
Advertisement
-
Rogers gives away blind woman’s phone service for 9 days“They really throw you to the wolves, don’t they?” said Joan Connolly, who says she’s been a Rogers customer for about 45 years.CanadaNov 10, 2022
-
Advertisement
-
Insurance company didn’t renew policy after almost 40 years, Ontario cottage burns downThe retired Toronto couple, in their 80s, got a 5 a.m. phone call from a cousin advising them that their modest, old-fashioned family cottage in Bracebridge, Ont., was ablaze.ConsumerNov 2, 2022
-
Tenants move out of Hamilton home, but many dogs and cats remainThe couple moved out but left behind their animals. An eviction order against the couple won’t be served for another week, according to the Sheriff’s office.CanadaOct 10, 2022
-
Hamilton police use taser, charge employee after seizure at Canadian TireMarcus Charles, who has worked at a Canadian Tire store in Hamilton for about a year, has a seizure disorder well known to his manager and fellow employees.CrimeOct 5, 2022
-
Elderly woman injured en route to Toronto’s Pearson airport security checkFor Bernice and Allan Scanlon, their trip from Toronto to Lisbon got off to an unfortunate start.CanadaSep 15, 2022
-
New Canadian airline rules won’t help all travellers with issues, advocate saysThe new rules, which took effect Sept. 8, require airlines to issue a full refund for cancellations and delays if passengers cannot be placed on a new flight within 48 hours.ConsumerSep 13, 2022
-
Advertisement
-
Consumer SOS: Hyundai steps in after Global News story on Orangeville dealerAnd the company offered an apology for what happened following a Global News story documenting how a Hyundai dealer in Orangeville refused to pay to repair a customer's car.ConsumerSep 6, 2022
-
Advertisement
-
Canadian insurance company denies death claim, says form was inaccurate"That was my biggest problem: I trusted them," Florence Steele said.ConsumerAug 26, 2022
-
Customer’s catalytic converter stolen at Ontario dealership that won’t payDiane Reid only wanted her alternator replaced, but after taking her vehicle to a dealership in Orangeville, Ont., she now needs a catalytic converter, too.ConsumerAug 24, 2022
-
Scarborough man gets van back after Global News story, ‘I did not expect this’Three days after a Global News report about a Toronto auto repair issue that’s kept him away from his vehicle for several weeks, Ed Daley has his 2011 Dodge Caravan back.ConsumerAug 22, 2022
-
Man with leaky van says shop took money, didn’t do repairEd Daley of Scarborough, Ont., depends on having a vehicle for his work in sales. But for six weeks, he's been without it.ConsumerAug 19, 2022