Coronavirus: SaskPower suspends active collections, holds off residential disconnections

SaskPower has announced it is suspending active collections and putting off disconnecting residential customers for non-payment.

The company says the decision was made to help provide relief to customers impacted by the novel coronavirus pandemic.

“The health and safety of our employees and customers is SaskPower’s top priority,” said Shawn Schmidt, SaskPower vice-president of distribution and customer services.

“We know the impact of the current pandemic can affect household finances, and that is why we are taking these measures today.”

SaskPower is encouraging any customers concerned about bill payment due to the COVID-19 pandemic to contact the company by phone.

Those who have already been disconnected or who currently have a load limiter on their home can also call to reconnect or have the limiter removed.

SaskPower is continuing to provide customers with flexible payment arrangements during the pandemic.

All changes are effective immediately.

Questions about COVID-19? Here are some things you need to know:

Health officials say the risk is low for Canadians but warn this could change quickly. They caution against all international travel. Returning travellers are asked to self-isolate for 14 days in case they develop symptoms and to prevent spreading the virus to others.

Symptoms can include fever, cough and difficulty breathing — very similar to a cold or flu. Some people can develop a more severe illness. People most at risk of this include older adults and people with severe chronic medical conditions like heart, lung or kidney disease. If you develop symptoms, contact public health authorities.

To prevent the virus from spreading, experts recommend frequent handwashing and coughing into your sleeve. And if you get sick, stay at home.

For full COVID-19 coverage from Global News, click here.