Canadians continue to fall victim to the cell phone delivery scam where fraudsters are impersonating telecom providers.
According to the Canadian Anti-Fraud Centre, the scam is spreading across the country.
“So far, in the first six months of 2026, over 17 million in reported losses to service fraud. It’s not only to this type of fraud, but it is one of the more prominent types in the service fraud category,” said Jeff Horncastle with the Canadian Anti-Fraud Centre.
B.C. resident Jeannie Moss says she owes Rogers over $4,000 after being scammed. “They had my phone number, my address, everything,” Moss told Consumer Matters.
Back in April, Moss says she received a phone call about a special promo to upgrade her mobile device. Moss says she was convinced she was talking to a Rogers representative. “I had no qualms that I was speaking to somebody other than Rogers,” Moss said.
Moss accepted the offer and says she received another call the next day, during which she provided her driver’s license to confirm her order. “From there things just went from bad to worse,” said Moss.
The device arrived, but in the wrong colour. Moss says she was contacted again by the same caller apologizing for the mistake. “For your trouble, we’ll send you the iPhone Pro Max and we will send a case with it,” said Moss.
Moss was sent a prepaid shipping label and was instructed to courier back the device.
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She says at the time she believed she was sending the phone back to Rogers. Days later, another package arrived at Moss’s home, except this time she says it contained two devices.
Again, Moss says she was instructed to courier the phones back with a prepaid shipping label provided by the same caller from the previous order.
“I was starting to think after the second time I sent something back that it was a scam,” said Moss.
Moss says she contacted Rogers but says she received little support and even visited a Rogers retail location to try and get answers.
“There’s just constant roadblocks. You can’t get through and talk to a person,” said Moss.
Making matters worse, Moss says she started receiving emails from a buy now pay later lending company called Affirm stating her payments were overdue.
Moss says she later discovered someone took out a loan in her name and owed the company over $2,500. Moss says she tried contacting Affirm, but got no response. “I continually got bills from them. It seemingly had no effect on them,” said Moss.
Consumer Matters reached out to Affirm, but never received a response.
However, Moss received confirmation from the company that she wouldn’t be responsible for the loan. “It was you advocating for me that solved that problem,” Moss told Consumer Matters.
In an email regarding Moss’s case, Rogers stated in part: “We are continually updating our processes and sharing information with our customers on how to stay protected as scammers evolve their tactics.
“We use a variety of ways to warn our customers about return scams, including prominent alerts when shopping online, in customized shipping notifications emails, and in information sheets inside the box when their device arrives.”
The telecom giant also confirmed two new iPhones were ordered and delivered to Moss’s address after completing the account authentication and ID verification process and Moss sent the devices to a non-Rogers address.
Rogers also told Consumer Matters it recently increased its visibility of scam warning messages when ordering devices.
As a goodwill gesture, Rogers is waiving Moss’s late payment fees and service charges associated with two fraudulently activated lines.
Still, Moss owes Rogers thousands of dollars for two devices.
“This was a scam I fell for and I know they are trying to keep up with things like that, but it seems the scammers seem to be one step ahead. So I think Rogers has work to do,” said Moss.
I’m going through the same thing right now . Scammed with wrong phone to send back but I had to pay for it through Canada post to send to a UPS store in Toronto . 6 Belize Drive, Toronto, ON M4S 1L4. I was stupid enough to give them the tracking number and photos of licence, etc. I have a ticket created through Canada post and a police case number . In process of changing passwords, cards, licence and will change my email and phone number and go further by contacting the fraud department and revenue Canada. Basically everything and will never answer an unknown VPN or other number again.
I never thought I would be scammed , so people writing comments about how could you be is not very helpful. You have no idea what other things are going on in a persons life .
Gone are the good old days when life was simpler and people were kinder,
There are literally 10s if not 100s or scam signs all over the place. Not sure how ppl fell so easily to those. Perhaps greed or easy money? Nothing is called easy money, period. That should be number one flag people.
Maybe the biggest tip off that this was a scam is that you were actually talking to real person.
Rogers is also scamming customers by saying something to sign a contact, never disclose the content of their contract fully, and hike up the price scamming the customers.
There is no way to contact the live agent nor the AI assist can’t even solve the issues.
I was a victim too but I was suspicious next day and text the AI for Rogers as talking to someone takes all day. I was instructed to call the fraud department which requires you to know the extension number. The next day I was informed it was a scam and they reversed the charges. I was lucky but I will never answer my phone again. Today’s thieves are kind, persuasive and pure evil.
The exact same thing happened to my parents recently! The callers already had all their information, it sounds like it was an inside job. Someone working for Rogers or someone given info from Rogers, the company should be investigated by the authorities. Police report was made, credit card company was made aware, but Rogers said they couldn’t actually do anything even though someone had fraudulently opened up an account in their name. It’s bananas!
I too is a victim of ROGERS cell scam. I believe it’s Rogers own employees doing a scam. Emails are by ROGERS sales centre – so it’s an inside staff who knows who are ROGERS customers. I have reported to police, CANADA POST & CRTC – CANADA POST was able to intercept cell being returned to a home address in Mississauga ON. Received confirmation ROGERS has received cell. Now let’s hope my bill with ROGERS is fix back to $27.25/month is my ONLY concern.
I too fell for this scem and am disputing it with Roger’s. Everything is wrong. Roger’s has not protected the customer base at all. It must be an inside job—- how else could the scammers get into my account. My problem seems to be tied to Joyal Town in Pakistan. Perhaps Roger’s should be forced to conduct their business in Canada. Credit calls to a 79 year old woman seems unfair and just so you know Costco is asking 1600 for the same Galaxy phone. I have disputed this case and will continue to do so
jv go suck your drunk uncles d*cks you fugging pos
Do they not drum this into your head from grade 5 and up!? What the hell is wrong with these people
STOP ANSWERING YOUR PHONE. IF YOU DON’T ANSWER, THEY CAN’T SCAM YOU.
For the negative comments below,I explain so you understand how people can be tricked.
I had started calling Rogers every month 2 months prior to this asking why my bill was going to be high Jun
come July. ” June 17 at 4pm after a long day. I got the scam call. All I thought was ” thank you,there is customer service” . I or anyone else caught off guard isn’t stupid ! Keep your JUDGEMENTS to yourself,this is a serious matter which everyone needs to know.. So please only post to warn others on their tatucs to manipulate people . Be kind this the world needs more Empathy.
From Been scammed too.
Happened to me. Yet Essa( Roger’s rep) was calling all their Roger’s customers as there had been complaints their bills had gone up. And his dept can help…but first I see u have points for a free promo phone. Since you were a Shaw to Rogers client. After an hour of his persuasive and charming personality, i broke down . Now on hook for almost $2600 for a cell i sent back as Essa could not activate it.
Well i got scammed and was told i have to pay for the phone. I went to the say the presidents office and wastold to bad i habe to pay for tbe 2 i phones. So they seems to know . But they will no do anything. So i will be out $18.888.00 per phone ×2 phones plus 2 years of $150. Per month for the plans. Sick really sick. The should have never unlocked the phones. That is not secure sight at all
Ever wonder why these scam callers have all your phone plan information. Well the telephone companies use foreign call centers instead of Canadian call centers. Most foreign countries don’t have the values and integrity of Canadians and promptly sell their customer lists to scammers for a few hundred dollars.
“Les
August 20, 2026 at 2:13 pm
I honestly can’t feel bad for these people. A liberal and their money…
Don’t put your personal info in devices”
Don’t worry nobody feels bad for you either. You’re obviously struggling with mental health issues. Liberals live in your head 24/7 and you’re unable to function as a normal human being
I honestly can’t feel bad for these people. A liberal and their money…
Don’t put your personal info in devices.
I keep getting calls from Telus and Rogers. I quite rudely tell them to F the hell off. If I wanted a new phone. I call them.
I totally agree! I too was scammed for a new phone. Rogers says I am still responsible because I received the phone from them and they can’t be responsible for what happened after I received the phone.
Way To Go Anne Drewa!!! Another job “well done”
There are so many scammers out there, Never Ever trust a phone company that calls you, IF you want something, Call them!
The old line… If it sounds too good to be true?… It is a scammer!!
@KaSarr
The scam begins after she accepted the offer from the first call. That provided a voice recording of her consent and giving her driver’s license # in the 2nd call allowed the scammer to take control of her Rogers account and also take out loans using Affirm, likely for downpayment. Using that, they purchase iPhones with the intentional wrong color and send it to her address with a return shipping label to their own pickup location. This is to make it harder to law enforcement to track them. The scammers keep sending her wrong phones using loans under her own name and collect the fraudulent purchases when she tries to return them with the shipping labels they provide.
“Anonymous
August 20, 2026 at 11:46 am
Bah ha ha ha ha ha ha.Sht for brains”
I guess you don’t have to worry because you don’t have any money to begin with
Bah ha ha ha ha ha ha.Sht for brains
I’ve gotten 3 this week alone… bell claims that they can’t block fraudulent calls using their name on the caller id.
Jay Voorhees
August 20, 2026 at 11:05 am
“I lack intelligence ,therefore I vote Liberal
August 20, 2026 at 10:13 am
The simple fact that the LPC has been in power for over a decade is more than enough evidence to show how guilible a large portion of the Canadian public are.”
This story isn’t even about the Liberals you f**king idiot. Talk about lack of intelligence
“I lack intelligence ,therefore I vote Liberal
August 20, 2026 at 10:13 am
The simple fact that the LPC has been in power for over a decade is more than enough evidence to show how guilible a large portion of the Canadian public are.”
This story isn’t even about the Liberals you f**king idiot. Talk about lack of intelligence
The simple fact that the LPC has been in power for over a decade is more than enough evidence to show how guilible a large portion of the Canadian public are.
The real problem is that rogers telemarketers already sound like scammers. Calling in the middle of the work day from some call center, barely able to speak coherent English, while promising you the moon and stars for nothing.
As this woman was never, at anytime, dealing with Rogers, she should not owe Rogers one thin dime. This is between Rogers and the scammers. Rogers are the ones who have a system where this can happen. Makes one wonder if Rogers is part of it if they can get money from people that did not accorded anything from them in the first place. Class action is needed here.
Just quit rogers and bell companies who make you wait hours just to get through. Time for a change. If you s use rogers its almost like you almost deserved it
I’m not quite understanding the scam. She sent the 1st one back, the sent 2 back. Presumably Rogers is making her pay for those 3 phones? But they didn’t send her the phones, the scammers did. Didn’t they?
So Rogers says they aren’t doing anything unless the media contacts them. Not make live agents accessible and the same ol’ same ol’ scam warnings that no one sees.
Thanks for nothing Rogers.
My son told me never to answer the phone unless I knew exactly who’s calling. And if people were smart they should never give information to anyone over the phone,or hang-up and call Rogers to find out ,if they are the ones who called.
I fell prey but caught on with the return address, as I was suspicious of the calls. Returned it to the correct provider and was not charged for it. They can mask phone numbers of the real cellphone provider so it’s hard to trust who you are talking to now.
Rogers covering their A$$’s like always!
People need to be more aware to trust No One these days!
Always go in person to the retail shop or call back the person with a real number!
Was her fault, not Rogers, for being stupid enough to fall for the scam.
She gave them her name. If you want to figure out if it is a scam, on the first call ask them who they are talking to. If they don’t give your name then it’s a scam.
Rogers are the real scam artists. Their total profits in 2025 reached almost $7 billion. They’re making record profits yet they still continue to increase their prices. So not only are they ripping off Canadians by charging insanely high rates for a service that already has all of it’s infrastructure in place but they’re going to be ripping off Canadians even more by raising their prices every year. If you want to know what’s wrong with our society in Canada take a look at companies like Rogers. They’re almost as greed sickened and corrupt as the oil & gas companies. Same shlt different pile