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Surveillance watch. How transparent are digital price tags down your grocery aisle?ConsumerApr 28Perhaps, more troubling, industry analysts say, is surveillance pricing. “Surveillance pricing is dynamic pricing on steroids,” said Sylvain Charlebois. -
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‘They did it in a very sneaky way’: Uber rider deletes app after cleaning fee dispute over petThe Vancouver resident says the incident happened in January when she ordered an Uber to pick up her children from school and brought her five-pound dog along.ConsumerMar 5
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AI-generated CRA tax scams increasing, cybersecurity experts warn“With AI, they can craft emails that are so believable compared to years past,” Kaseya cybersecurity expert Miles Walker told Consumer Matters.ConsumerMar 2
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‘Ghosted’: Canadians stranded in Puerto Vallarta say they are abandoned by WestJetBritish Columbians who were stuck in Mexico after violence erupted in Puerto Vallarta say they feel abandoned by WestJet with no help to get home.CanadaFeb 26
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Why travel experts say book your summer travel nowBarry Choi says it all comes down to dynamic pricing based on supply and demand. Prices for airfare and hotels can change daily, even hourly.ConsumerFeb 25
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Valentine’s Day deepfake alert: How romance scams are changingDating apps and social media platforms are prime targets, luring unsuspecting victims into financial traps often involving cryptocurrency.ConsumerFeb 4
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Amazon customer fights for reimbursement after delivery truck damages fenceThe Chilliwack, B.C. resident says in May 2025, an Amazon delivery truck backed onto her front lawn and uprooted her fence posts, causing a section of the structure to collapse.ConsumerJan 15
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Air passenger rights advocate wants answers after temporarily restricted from FacebookGábor Lukács is the founder of the non-profit group. He says he regularly comments on the Air Passenger Rights Facebook page, providing information to the traveling public.ConsumerDec 9, 2025
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How AI is targeting consumers during holiday shopping seasonSecurity expert Miles Walker tells Consumer Matters that AI-generated deep fakes are simulating celebrity endorsements, cloning voices, and creating fake retail websites.ConsumerNov 26, 2025
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Why Black Friday is looking different this year for retailers and shoppersOwner of Toy Traders in Langley, Matthew Purdy, says he’s held a Black Friday sale event in the past, but this season he won’t be having one.ConsumerNov 24, 2025
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Why a mistake on your credit report could cost youThe non-profit Credit Counselling Society tells Consumer Matters the frequency of people finding mistakes on a credit report can be as high as 30 per cent.ConsumerNov 14, 2025
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