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Consumer Matters
Steps to prevent porch pirates from stealing your holiday gifts
By Anne Drewa Anchor / Consumer Reporter
As online shopping ramps up during the holidays, so do the number of thieves waiting to snatch your deliveries from your front door. Continue reading
Pro golfer blames Air Canada for temporarily losing clubs, hurting his chance at the European Tour
By Anne Drewa Anchor / Consumer Reporter
Pro golfer Austin Hughes: “Trying to qualify for the European Tour was a dream of mine this year…” Continue reading
How a B.C. Instagram influencer lost 42,000 followers from hack and fought to get them back
By Anne Drewa Anchor / Consumer Reporter
A social media influencer who was recently hacked on Instagram is sharing her frustration with the social networking site over its lack of customer support. Continue reading
Airbnb guest was charged $200 — it was reversed, then he was charged 4 times more
By Anne Drewa Anchor / Consumer Reporter
That, too, was reversed. But the guest said he’ll never use Airbnb again. Continue reading
Buying a used car and need a vehicle history report? Carproof is rebranding to Carfax Canada
“It’s our understanding they will keep all the better features of Carproof even though rebranding to the Carfax name.” Continue reading
BC Hydro customer overcharged for 14 years
By Anne Drewa Anchor / Consumer Reporter
A B.C. woman is reminding us why we need to read our bills carefully. Continue reading
B.C. woman almost loses more than 21,000 Air Miles after account inactivity
By Anne Drewa Anchor / Consumer Reporter
Back in July, the Grand Forks resident says she discovered she had lost all her Air Miles, valued at over $2,100. Continue reading
Sextortion scam uses old passwords to extort money from victims
“They are taking old password databases that may have been leaked six, seven, or ten years ago,” said security expert Chester Wisniewski. Continue reading
Port Coquitlam woman paid a screen company $300, but it never showed up for the work
By Anne Drewa Anchor / Consumer Reporter
“I don’t know. I’m sorry,” the owner of the business said when Consumer Matters asked why it took a call from us to get a woman her money back. Continue reading
Sinorama, Richmond travel agency, shuts down, potentially affecting 4,000 customers
“We’re concerned that it could be around 4,000 people or more,” said a spokesperson with Consumer Protection BC. Continue reading
