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Telus customer ‘furious’ after he says was promised better rateConsumerApr 22The B.C. senior says that back in January 2025, he reached out to Telus the telecom provider to complain about increases in his monthly bill. -
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CrimeHow a BC woman’s peronal information was changed at CIBC – without her knowledge
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CIBC customer shocked after someone takes out $260K mortgage without warningA B.C. woman who banks with CIBC says she's wondering how her personal banking information was changed without her being notified.ConsumerMar 5
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Small B.C. business voices frustration with Shopify after payout funds on holdThe North Saanich couple opened their doors in early December 2024 and use Shopify to track store inventory and as a point-of-sale platform.ConsumerJan 28
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Air passenger advocate ‘alarmed’ after BC Civil Resolution Tribunal puts passenger disputes on holdThe tribunal said to Consumer Matters for Air Passenger Protection Regulation related disputes not yet assigned to a tribunal member for adjudication those disputes are on hold.ConsumerOct 17, 2024
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B.C. man receives ticket after parking in free spot“It makes me feel like I got scammed. Like they cheated me. If it's not free parking say it's not free parking,” Dan McGillivray told Consumer Matters.ConsumerSep 16, 2024
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RBC customers outraged over partial refund after unauthorized withdrawalsJason and Susan Lyne say money was being withdrawn monthly from a joint RBC account they share with their daughter without their authorization.ConsumerSep 9, 2024
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Airbnb guest ‘felt sick’ after she says she found hidden cameraBack in April, Zorina Mellis, who is from British Columbia, says she rented an apartment in Santa Monica through the Airbnb platform for six weeks.ConsumerAug 29, 2024
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Sunwing customer promised refund, but refuses to sign ‘release form’Before proceeding with the refund process, Sunwing requested Marie Shields sign a “release form” which included a strict confidentiality clause.ConsumerMay 8, 2024
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B.C. woman says no recourse after Facebook account hacked to sell fake Taylor Swift concert tickets"There's no recourse for me. There's nowhere for me to go to fix this problem. So for three months, I've been living with knowing that people are being harmed on my behalf."ConsumerApr 9, 2024
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Volkswagen Canada announces airbag fix for recalled Atlas SUVs after almost one year waitIn April 2023, more than 161,000 SUVs in the U.S. and Canada were recalled for select model year 2018 to 2021 Atlas and 2020 Atlas Cross Sport Vehicles.ConsumerMar 28, 2024
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RBC customer loses $10,000 after falling victim to bank draft fraudBack in early January, the Vancouver resident was selling a $10,000 luxury watch on Facebook Marketplace. He says he's used the social media platform multiple times without issue.ConsumerJan 30, 2024
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