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Consumer Matters
Canadians can pay off their mobile phones, but their bills might not drop. Here’s why
The ‘device subsidy” is a part of your mobile phone bill that pays for the device. When you pay it off, it might still appear there. Continue reading
Why the BBB wants you to change your password on National Password Day
The Better Business Bureau has some tips on how to protect your online profiles behind strong passwords. Continue reading
B.C. couple says their claim was mishandled after UPS truck goes up in flames
By Anne Drewa Anchor / Consumer Reporter
“We’ve been kicked around and had to run around the block. They make us dance and sing, and we didn’t get anywhere,” Dieter Howald said. Continue reading
Vancouver man pays for parking and issued ticket 1 minute later
“I was surprised when I saw a ticket on my car because I couldn’t figure out how that could happen.” Continue reading
Romance scams are on the rise. Here’s how to avoid them
By Anne Drewa Anchor / Consumer Reporter
The Better Business Bureau says from 2015 to 2018, more than $1 billion in losses were recorded from victims of both sides of the border. Continue reading
B.C. identity theft victim waits 18 months to get negative credit rating reversed
By Anne Drewa Anchor / Consumer Reporter
A B.C. woman says she waited 18 months to get her negative credit rating reversed after unknowingly falling victim to identity theft. Continue reading
BC SPCA launches new accredited dog trainer program
The program is called AnimalKind and uses standards that are humane and reward-based. Continue reading
Unsolicited door-to-door furnace sales rep tells customer false information to enter contract
By Anne Drewa Anchor / Consumer Reporter
Said one heating company, “any reputable heating or air conditioning company is not going to come knocking on your door.” Continue reading
The multi-billion dollar business of deceptive and costly ‘free’ trials
Free trial offers can lure consumers into so-called “subscription traps” hooking them to pricey shipments of products they didn’t explicitly agree to buy. Continue reading
Potential settlement in works for some frustrated Ford Focus and Fiesta owners
By Anne Drewa Anchor / Consumer Reporter
Said a lawyer working behalf of some Ford Focus and Fiesta owners in a class action, “there’s a potential settlement in the works. We haven’t seen anything of that settlement yet.” Continue reading