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Consumer Matters
Romance scams are on the rise. Here’s how to avoid them
The Better Business Bureau says from 2015 to 2018, more than $1 billion in losses were recorded from victims of both sides of the border. Continue reading
B.C. identity theft victim waits 18 months to get negative credit rating reversed
A B.C. woman says she waited 18 months to get her negative credit rating reversed after unknowingly falling victim to identity theft. Continue reading
BC SPCA launches new accredited dog trainer program
By Anne Drewa Anchor / Consumer Reporter
The program is called AnimalKind and uses standards that are humane and reward-based. Continue reading
Unsolicited door-to-door furnace sales rep tells customer false information to enter contract
By Anne Drewa Anchor / Consumer Reporter
Said one heating company, “any reputable heating or air conditioning company is not going to come knocking on your door.” Continue reading
The multi-billion dollar business of deceptive and costly ‘free’ trials
Free trial offers can lure consumers into so-called “subscription traps” hooking them to pricey shipments of products they didn’t explicitly agree to buy. Continue reading
Potential settlement in works for some frustrated Ford Focus and Fiesta owners
By Anne Drewa Anchor / Consumer Reporter
Said a lawyer working behalf of some Ford Focus and Fiesta owners in a class action, “there’s a potential settlement in the works. We haven’t seen anything of that settlement yet.” Continue reading
Steps to prevent porch pirates from stealing your holiday gifts
By Anne Drewa Anchor / Consumer Reporter
As online shopping ramps up during the holidays, so do the number of thieves waiting to snatch your deliveries from your front door. Continue reading
Pro golfer blames Air Canada for temporarily losing clubs, hurting his chance at the European Tour
By Anne Drewa Anchor / Consumer Reporter
Pro golfer Austin Hughes: “Trying to qualify for the European Tour was a dream of mine this year…” Continue reading
How a B.C. Instagram influencer lost 42,000 followers from hack and fought to get them back
A social media influencer who was recently hacked on Instagram is sharing her frustration with the social networking site over its lack of customer support. Continue reading
Airbnb guest was charged $200 — it was reversed, then he was charged 4 times more
By Anne Drewa Anchor / Consumer Reporter
That, too, was reversed. But the guest said he’ll never use Airbnb again. Continue reading