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How AI is supercharging fraud and making scams impossible to detectConsumerOct 7“With AI powering these scams, it’s just like rocket fuel, making them faster and more sophisticated,” said Chester Wisniewski, a cybersecurity specialist at Sophos. -
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Cell phone delivery scam continues to defraud CanadiansConsumerAug 19 -
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‘I feel so bad and so trapped’: Rogers customer falls victim to sophisticated delivery scamConsumerJul 16 -
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Vancouver woman fights Rogers and FedEx over missing phoneConsumerJun 30
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Vancouver woman fights Rogers and FedEx over missing phoneOn the day Ron’s phone was scheduled for delivery, she received an email from FedEx with tracking information. “I tracked it. Finally, it said it has arrived,” recalled Ron.ConsumerJun 30
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‘You are weakening the voice of consumers’: Advocacy groups reeling after Ottawa’s funding cutsOption consommateurs, a Quebec-based non-profit consumer advocacy group, is also sounding the alarm about the changes from Ottawa.ConsumerJun 12
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‘It hurts’: Retired B.C. couple out $17K after TD banking nightmareRecently, the federal government passed Bill C-15 to help combat consumer financial fraud, but Democracy Watch argues its consumer protections are still weak.ConsumerJun 10
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Surveillance watch. How transparent are digital price tags down your grocery aisle?Perhaps, more troubling, industry analysts say, is surveillance pricing. “Surveillance pricing is dynamic pricing on steroids,” said Sylvain Charlebois.ConsumerApr 28
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B.C. man battles ICBC after steering wheel stalemateBack in February, Darrin Penner says thieves attempted to steal his vehicle, cutting through his anti-theft device, which was attached to the steering wheel of his truck.ConsumerApr 9
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Electronics price hike due to global memory chip shortage ‘May just be the new normal’Dwight Dubowits has been in the computer business for over 40 years and says the shortage of RAM is causing a seismic shift in the industry.ConsumerMar 18
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‘They did it in a very sneaky way’: Uber rider deletes app after cleaning fee dispute over petThe Vancouver resident says the incident happened in January when she ordered an Uber to pick up her children from school and brought her five-pound dog along.ConsumerMar 5
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AI-generated CRA tax scams increasing, cybersecurity experts warn“With AI, they can craft emails that are so believable compared to years past,” Kaseya cybersecurity expert Miles Walker told Consumer Matters.ConsumerMar 2
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‘Ghosted’: Canadians stranded in Puerto Vallarta say they are abandoned by WestJetBritish Columbians who were stuck in Mexico after violence erupted in Puerto Vallarta say they feel abandoned by WestJet with no help to get home.CanadaFeb 26
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Why travel experts say book your summer travel nowBarry Choi says it all comes down to dynamic pricing based on supply and demand. Prices for airfare and hotels can change daily, even hourly.ConsumerFeb 25
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