More on Consumer Matters

• Air Canada passenger’s bag arrives destroyed. A nightmare followed

  President of the Air Passenger Rights advocacy group Gabor Lukacs said Wolk’s case is a clear violation of the law and passengers need to stand their ground.

  Consumer

  Oct 3
• How a B.C. business owner lost over $12,000 despite having bank check authenticity of bank draft

  The Surrey tire shop owner said last month, a customer reached out to him by phone about purchasing two sets of gravel truck tires worth thousands of dollars. 

  Consumer

  Sep 28
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• B.C. couple puts deposit on electric truck only to learn it would be $10,700 more when it arrives

  This past August, Jason Bean said his Ford dealer informed him the 2022 Ford F-150 Lightning couldn't be delivered and he would be bumped to the 2023 model. 

  Consumer

  Sep 12
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• B.C. taxpayer makes CERB repayment and battles to receive income tax refund

  The Delta resident says she reached out to the CRA immediately after seeing her income tax report who then directed her to Employment and Social Development Canada.

  Consumer

  Sep 7
• Own a home? Here’s how to tackle soaring interest rates, monthly mortgage payments

  For Canadians on a fixed rate and up for mortgage renewal, increase interest rates could mean serious sticker shock with higher monthly payments.

  Consumer

  Sep 1
• Google apologizes to B.C. business owner after maps error sends customers to wrong location

  Gerry O’Neil, who runs a horse-drawn carriage tour service, said the map service was sending would-be customers to the wrong side of Stanley park for about a year.

  Consumer

  Jun 13
• B.C. couple unexpectedly locked out of Amazon Photos account after alleged violation 

  The couple stored thousands of precious family photos in Amazon Photos, which offers a cloud storage platform for Amazon Prime members.

  Consumer

  May 4
• Leasing a vehicle? Consider your options before handing back the keys

  Ongoing supply chain issues, the semi-conductor chip shortage and pandemic-related factory shutdowns have contributed to inventory shortages for both new and used vehicles.

  Consumer

  Apr 13
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• Non-smoker hit with $400 smoking fee from car rental company

  Four days after returning her rental car, Andrea Caplan received an unexpected surprise on her invoice indicating a smoking charge.

  Consumer

  Apr 4
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• How a 93-year-old B.C. senior lost $8,900 after falling victim to ‘grandson scam’

  As of Jan. 1, 2021, the banking industry has adopted a voluntary Code of Conduct for the Delivery of Banking Services to Seniors.

  Consumer

  Feb 9