E-Comm
-
McDonald’s was closed, and other inappropriate B.C. 911 calls in 2024E-Comm says it handles about 2 million calls a year but not all of them qualify as emergencies.CrimeDec 30, 2024
-
B.C. launches review of 911 servicesBritish Columbia is launching a review of the province's 911 emergency service after complaints about escalating costs and lack of transparency.HealthDec 5, 2024
-
Metro Vancouver emergency dispatch services restoredEmergency dispatch services in the Lower Mainland are down, Saturday morning.CanadaMar 16, 2024
![]()
-
Lost nose ring, bad haircut, waiting for food among top 911 nuisance calls this year in B.C.'No matter how absurd a call might be on the surface, we have to treat every 911 call as an emergency until we can confidently determine otherwise,' said E-Comm's Alaina Milicevic.CanadaDec 29, 2023
![]()
-
May was busiest month in history for 911 calls in B.C.E-Comm said it received more than 240,000 calls in May alone.CanadaJun 15, 2023
![]()
-
B.C. puts $150M into 911 service; E-Comm union hopeful staffing challenges will be solvedCUPE 8911's president said the one-time $150-million investment will allow for more staff to be hired to address 911 wait-time issues in communities all around B.C.CanadaMar 1, 2023
![]()
-
Faulty fuel pumps, flat tires, late-night basketball lead ‘nuisance calls’ for 2022, E-Comm saysThe dispatcher company that handles 99 per cent of B.C.’s 911 calls, E-Comm, has released its list of top ‘nuisance calls’ for 2022.EducationJan 4, 2023
![]()
-
‘Critically understaffed’: Union for 911 operators calls for extended supportsAccording to the union for E-Comm's 911 dispatchers, staff are increasingly working "forced overtime" and going long stretches without breaks in an "unsustainable" environment.PoliticsAug 30, 2022
![]()
-
B.C. 911 service ‘in crisis’: Union says staffing levels need 80% increaseThe union says it needs funding from all levels of government to help the E-Comm 911 service retain and hire call operators and meet minimum emergency response times.HealthAug 3, 2022
![]()
-
Nearly 20% of 911 calls in B.C. are accidental, E-Comm saysE-Comm said accidental calls can be “harmful” and is asking for the public’s help to prevent pocket dials or accidental calls to 911.HealthJul 20, 2022
![]()
