E-Comm
-
Equipment failure to blame for 911 outage in B.C. Southern Interior, says E-CommE-Comm says an investigation found the hours-long outage was caused by "equipment failure on a piece of core technology" on the Telus network.CrimeMay 12
-
911 service restored after outage in multiple communities in B.C. Southern InteriorE-Comm, the company that handles the calls, took over 5 hours to restored 911 service to the affected areas.CanadaMay 5
-
‘Unacceptable’: VPD says 4 in 10 non-emergency calls going unansweredAccording to a report submitted to the Vancouver Police Board last week, more than four in 10 calls to the VPD non-emergency line in the first quarter of this year were abandoned.CrimeApr 24
![]()
-
Messy roommate, mixed-up coffee order among ‘nuisance’ 911 calls made in B.C. in 2021Topping the chart is the person who called 911 about a barista who mixed up their coffee order, followed by the pedestrian who was splashed on the sidewalk.CanadaJan 7
![]()
-
‘Degrading’: 95-year-old waits six hours for ambulance on Vancouver apartment floorBC Emergency Health Services confirmed it received a 911 call about the fallen senior at 3:28 p.m. on Tuesday and paramedics arrived to pick him up at 9:16 p.m.HealthJan 5
![]()
-
Changes to B.C. 911 procedure ‘temporary,’ E-Comm clarifies, as union raises alarmA newly-announced change to the 911 transfer process in B.C. is raising alarm bells with the union representing more than 500 E-Comm staff in the province.HealthDec 2, 2021
![]()
-
B.C. 911 operators can now hang up on callers waiting for ambulancesA new call transfer process announced by E-Comm allows its 911 operators to hang up while their callers wait to be connected with an ambulance.HealthDec 1, 2021
![]()
-
Staff at B.C.’s 911 dispatcher flagged understaffing up to a year before deadly heat wave: emailsAccording to internal emails released by the BC Liberals, E-Comm managers were discussing their concerns about 911-call wait times and lengthy delays in ambulance response.HealthOct 27, 2021
![]()
-
‘The service isn’t there’: B.C. woman takes taxi to hospital after lengthy ambulance delayA Saanichton, B.C. woman is speaking out after taking a taxi to the hospital, having been told by a 911 operator there would be a 'very long wait' for an ambulance.HealthOct 15, 2021
![]()
-
B.C. 911 callers left facing ‘extensive’ delays on ThursdaySome people who dialed 911 to report an emergency were left hearing a recorded message Thursday, as operators dealt with delays in transferring calls to the ambulance service.HealthOct 7, 2021
![]()
