Customer

• Kelowna man with cerebral palsy vows to make customer service better for people with disabilities

  For Michael Haines, a night out with a friend in Kelowna 45 years ago was a night he'll never forget. He's been determined to advocate hard for those with a disability ever since.

  Features

  Jan 21
  
• Customer threatens to kill store employee over gift card: Guelph police

  The man also damaged a phone that was on the counter, police say.

  Crime

  Aug 15, 2023
  
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• Customer dispute leads to theft of cash box from Guelph business: police

  Investigators say a customer stole a cash box after a dispute at a business on Woodlawn Road West in Guelph, Ont., at around 3 a.m. on Thursday.

  Crime

  Jan 19, 2023
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• Guelph, Ont. store manager loses tooth after being punched by irate customer: police

  An off-duty Guelph police officer happened to be at the store when the incident took place and detained the suspect. A Guelph woman is facing charges.

  Crime

  Oct 24, 2022
• Kelowna cab drivers speak out against airport fee

  While a fairly new airport trip fee has lowered up-front licensing costs for Kelowna cab drivers, many say that the extra charge isn't sitting well with taxi users in the city.

  Canada

  Oct 20, 2022
• Guelph, Ont. police say store employee faces charges after allegedly spitting on customer

  Investigators say it began as an argument between a worker and two customers. The worker reportedly spat on the pair, hitting one of them in the face and the other in the shoulder.

  Crime

  Aug 8, 2022
• Chargeback fraud on the rise, proving costly to Canadian businesses: Moneris

  A financial technology company is offering tips to protect against 'chargeback', which it says has climbed significantly during the pandemic.

  Money

  Mar 13, 2022
• The domino effect: Customers see delays, higher prices due to supply chain strain

  Lisa Whittingham and her husband are trying to complete a kitchen renovation. Trying to purchase stools, they've been told approximate wait times would be about six months.

  Consumer

  Oct 25, 2021
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• ‘This incident isn’t isolated’: Kelowna restaurant owner speaks out about COVID-19 confrontations

  A video shows a customer who was upset that employees at Kelowna’s Frankie We Salute You restaurant required her to provide a first name and phone number for contact tracing.

  Canada

  Jan 11, 2021
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• School bus crash leaves hundreds without power in downtown Winnipeg

  About 390 Manitoba Hydro customers in downtown Winnipeg are without power after a school bus crashed into a hydro pole Friday afternoon.

  Sep 25, 2020