Quebec City fire report doesn’t explain why family had to jump four storeys: lawyer

Click to play video: 'Few answers in Quebec City fire report' Few answers in Quebec City fire report
WATCH ABOVE: When a ladder on a Quebec City fire truck broke during a blaze in January, a family had to jump four storeys to escape death. As Global's Raquel Fletcher reports, the family's lawyer insists the fire report provides few answers – Jun 28, 2016

QUEBEC CITY – When the ladder on a Quebec City fire truck broke during a fire in January, a family of three was forced to jump four storeys to escape death.

Since the incident, the family’s lawyer, Dominique Bertrand, has been asking why firefighters didn’t do more to try and rescue them.

READ MORE: Family forced to jump four storeys from Quebec City fire questions truck safety

She insists a recent fire report on what happened that night provides few answers.

Nathalie Chicoine broke 50 bones in her body when she, her 10-year-old son and her partner were forced to jump from their burning fourth floor apartment.

She is likely to live the rest of her life in chronic pain, explained Bertrand.

“They were screaming ‘we are suffocating, please help us. We are dying, please, please.’ So, you can understand the panic and no firemen were telling them to calm down,” Bertrand said.

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The lawyer received a copy of the report, which was commissioned by the Quebec City fire department.

READ MORE: Quebec City fire victims sue after being forced to jump four floors to safety

Bertrand told Global News she’s shocked by how few details it contained, claiming the investigator didn’t speak to her clients.

WATCH BELOW: Family jumps from fourth storey

Bertrand said she also has concerns about what firefighters said happened after the truck ladder broke.

“They said in their report that there was a Plan B to go and get a ladder with something to hook onto the window, but the ladder wasn’t in the truck,” she explained, adding the second ladder was still at the fire station.

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“So during this time, the people were still stuck in the fire, you understand? So, it doesn’t work for me. It doesn’t work. There was no Plan B.”

The Quebec City fire department told Global News it wouldn’t discuss the case or the report, citing an ongoing lawsuit.

READ MORE: Quebec City apartment fire victims want answers from fire department

Bertrand is waiting to hear from the city to discuss a settlement and said the family is ready to sue.

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