October 15, 2015 5:04 pm
Updated: October 15, 2015 10:36 pm

Parents frustrated over Fraser Health’s call centre to book kids’ immunizations

WATCH: Fraser Health says there are problems with a new program to immunize children. John Hua has more on what went wrong and what's being done to fix it.


Ahead of what is expected to be a busy flu season, Fraser Health has launched a new centralized call centre for booking flu shots and other immunizations for anyone who needs them in the region.

However, the new system does not appear to be working very well.

Callers tell Global News they have been left on hold for hours, or they just can’t get through at all.

Fraser Health has posted a message on its website saying:

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We apologize for the phone delays to our public health units and health protection offices. We ask for your patience as we are transitioning to our new central telephone intake and appointment booking systems.  Please stay on the line or call back at your convenience.  Thank you for your understanding

It turns out, despite the fact that Fraser Health serves more than 1.6 million people, the centre has just seven people answering the phones.

“When I called them I tried numerous, numerous times, everyday, multiple times a day, all I got was a busy signal,” says parent Jennifer So.

“So I called over the span of a week, never got through, and then I went back to the health unit and I asked the nurse if I could just book with them and she just told me she couldn’t take any booking at the unit and I still had to call the number directly.”

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