Rogers Outage

• Rogers lacked protections, redundencies that may have prevented 2022 outage: report

  The report delivered to the CRTC says that since the outage, the telecom company has implemented the changes needed to address the cause of the outage.

  Canada

  Jul 5, 2024
  
• Outside firm reviewing 2022 Rogers outage at CRTC’s request. What we know

  A spokesperson with the Canadian Radio-television and Telecommunications Commission says engineering consulting firm Xona Partners is carrying out the review.

  Consumer

  Sep 14, 2023
  
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• Global News’ unwavering Calgary Stampede Parade coverage recognized with prestigious award

  The old adage "the show must go on" was put to the test during Global News Calgary’s coverage of the 2022 Calgary Stampede Parade, but the ingenuity of staff members saved the day.

  Canada

  Jun 9, 2023
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• Service providers must now notify CRTC within 2 hours of disruptions after Rogers outage

  Last July, a major Rogers Communications Inc. network outage temporarily left more than 12 million mobile and internet customers without service.

  Canada

  Feb 22, 2023
• Rogers spent $150M on customer credits in third quarter due to July outage

  Rogers added 164,000 monthly bill paying wireless phone subscribers in the third quarter despite decades-high inflation in Canada, indicating robust demand for its 5G services.

  Money

  Nov 9, 2022
• Rogers outage: Telecoms reach deal to ‘ensure’ services in emergencies

  The deal comes after a massive Rogers Communications Inc. service disruption in July that affected millions of Canadians across the country.

  Canada

  Sep 7, 2022
• Rogers outage relevant to Shaw takeover hearings, Competition Tribunal rules

  Rogers' July 8 service outage is relevant to the upcoming hearings on the telecom giant's $26-billion takeover of Shaw Communications.

  Money

  Aug 29, 2022
• Rogers says network upgrades after outage will cost $261M, but no timeline given

  Rogers Communications is set to spend $261 million to overhaul its network in an effort to prevent future outages like the one that knocked out service in July.

  Canada

  Aug 25, 2022
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• Telecom experts criticize Rogers’s Shaw takeover plan as MPs probe outage

  The experts provided a number of policy recommendations, including ways to ensure competition in the industry, and called for the Rogers-Shaw transaction to be blocked.

  Canada

  Jul 27, 2022
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• Rogers outage: Company says it will spend $150 million on customer credits

  The Canadian telecom giant had suffered a 19-hour outage earlier this month that cut off millions of users from wireless and internet services and cast doubts over the Shaw deal.

  Canada

  Jul 27, 2022