Flight Delay Compensation

• As flight delays continue, here’s what to know about compensation

  Both Air Canada and WestJet are citing staffing shortages as a safety issue, which the Canadian Transportation Agency has disputed as valid under compensation rules.

  Canada

  Aug 8, 2022
  
• New year brings more flight disruptions for U.S. air travellers

  Airlines hope that extra pay and reduced schedules get them through the holiday crush and into the heart of January, when travel demand usually drops off.

  World

  Jan 1, 2022
  
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• Air Canada, Sunwing make up 80% of complaints in flight delay compensation inquiry

  A federal inquiry is investigating 570 of more than 3,000 complaints filed against airlines, alleging they failed to accurately explain reasons for flight delays.

  Consumer

  Feb 27, 2020
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• Canadian Transportation Agency opens investigation into air passenger complaints over flight delays

  The inquiry follows reports from Global News alleging that Air Canada is intentionally mis-referencing flights or misrepresenting the cause of delays to avoid paying compensation.

  Consumer

  Feb 13, 2020
• ‘Unacceptable’: Trudeau gov. urged to crack down on airlines denying passengers compensation

  Amid nearly 10,000 complaints filed by airline passengers, critics are calling on the Trudeau government to investigate major air carriers.

  Consumer

  Feb 12, 2020
• ‘A systemic strategy’: Air Canada customers say claims wrongly denied under new passenger rules

  Canadians have filed nearly 10,000 air travel complaints — an "unprecedented volume" — since the new rules came into effect, the Canadian Transportation Agency said.

  Money

  Feb 11, 2020
• Changes to air passengers’ rights are now in effect. Here’s what you should know

  The second phase of air passenger protections from the Federal government are now in effect in Canada -- just in time for holiday travel.

  World

  Dec 15, 2019
• Payouts for flight delays coming soon to Canada: Here’s what to know

  While the changes are coming Dec. 15, protections already exist for Canadians flying abroad.

  Canada

  Nov 25, 2019