More on Consumer Matters

• Why Black Friday is looking different this year for retailers and shoppers

  Owner of Toy Traders in Langley, Matthew Purdy, says he’s held a Black Friday sale event in the past, but this season he won’t be having one.

  Consumer

  Nov 24, 2025
• Why a mistake on your credit report could cost you

  The non-profit Credit Counselling Society tells Consumer Matters the frequency of people finding mistakes on a credit report can be as high as 30 per cent.

  Consumer

  Nov 13, 2025
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• Why retailers are offering early Black Friday sales with deep discounts

  “Anybody and everybody that could possibly be putting out a deal right now is,” said RedFlagDeal’s content coordinator Kari Erickson.

  Consumer

  Nov 10, 2025
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• B.C. woman faces travel health insurance nightmare after shocking U.S. $108K hospital bill

  Travel expert Claire Newell says stability clauses are often written in standard medical insurance policies and reading the fine print of any policy is crucial.

  Consumer

  Sep 11, 2025
• B.C. business out thousands to scam impersonating BC Lions rep

  Back in June, Jenell Parsons says she received an email from the BC Lions inviting her to be a vendor at the team’s home opener at BC Place.

  Consumer

  Jul 2, 2025
• Lufthansa customer promised reimbursement then later told ‘case closed’

  Jarett Wong says he’s been battling with the German airline over his owed funds for almost two years.

  Jun 23, 2025
• B.C. woman launches petition for ‘lemon law’ after vehicle buyback

  Since Canada does not have a formal ‘lemon law’, Nicole Pajak turned to CAMVAP, which tries to resolve disputes between consumers and manufacturers.

  Consumer

  Jun 2, 2025
• ‘I had no idea I was dead’: B.C. man fights with TransUnion Canada to prove he’s alive

  The North Okanagan resident says his troubles with the credit reporting agency started at the end of 2017 when his mother passed away

  Consumer

  May 27, 2025
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• Telus customer ‘furious’ after he says was promised better rate

  The B.C. senior says that back in January 2025, he reached out to Telus the telecom provider to complain about increases in his monthly bill.

  Consumer

  Apr 22, 2025
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• Calgary man shares details of his month-long nightmare of buying a new fridge

  Calgarian Marko Jovanovic make a quick stop at his local Rona in early month to pick up a new fridge, but it turned into a month-long struggle to get his money back.

  Consumer

  Apr 9, 2025