Air Canada
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Alberta woman dealing with lost luggage, despite AirTag locationJulie Taillefer has been without her bag since landing at YYC, and despite her AirTag attached to the luggage showing it's at the airport, she's been unable to get it back.ConsumerMay 9
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Air Canada’s U.S. bookings to drop by ‘low teens’ in next 6 months: CEOAir Canada previously said its decline in U.S.-bound bookings over the next six months mirrored an industry-wide drop of roughly 10 per cent.CanadaMay 9
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Air Canada, WestJet still ranking low on customer satisfaction, study showsAir Canada and WestJet are showing signs of improving customer satisfaction, yet continue to rank near the bottom of the list for large North American air carriers.ConsumerMay 8
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Judge orders Air Canada to pay passengers $10M in damages after class actionThe Quebec Court of Appeal is ordering the airline to pay passengers more than $10 million in damages after they were charged higher amounts than the ticket price advertised.CanadaApr 23
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Air Canada to offer more carry-on space next year, but keep basic fare ruleThe extra space will not bring about any breaks for consumers on the new charges the airline has rolled out on many flights for carry-on bags over recent months.CanadaApr 8
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Air Canada to resume flights to Israel this summerThe country said four direct round-trip flights per week will fly from Toronto starting in June, with a once-a-week return flight out of Montreal to start in August.CanadaFeb 21
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‘Torn and melted’: Air Canada passenger demands answers after luggage returned late, damagedAll of her husband's PPE was unusable, forcing him to miss a day of work. Neumann believes the damage happened during the luggage handling process.CanadaFeb 19
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Air Transat dropping free carry-on baggage on its cheapest flightsAir Transat is joining its Canadian counterparts in ending free carry-on baggage on some of its cheapest flight options.ConsumerFeb 9
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Air Canada took years to refund travellers after COVID-19 cancellationsAirlines like Air Canada have refunded millions of dollars to passengers for tickets cancelled due to COVID-19. However, some travellers are still waiting for what they're owed.CanadaJan 27
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Air Canada’s new fees for basic fare seat change are now in effectThe seat fee is part of changes made by Air Canada to its basic fares, including removing the allowance of carry-on bags for the fare.CanadaJan 22
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