Quebec’s transport minister, Geneviève Guilbault, admits that the Société de l’assurance automobile du Québec (SAAQ) — the province’s automobile insurance board — did a poor job planning its digital transition and communicating the implications of this transition to users.
Touring the Henri-Bourassa centre Friday morning, Guilbault said reducing long wait times and stress and getting drivers on the road were her top priorities.
Guilbault refuses, at least for the moment, to blame the leaders of the state corporation when it comes to the troubled launch of the digital system, which has caused delays for licence renewals, registrations and vehicle sales.
Get daily National news
Facing mounting questions of blame from reporters, Guilbault promised that a retrospective analysis will shed light on the failures of this transition.
“There will be a postmortem when the time comes. I think the important thing now is to help stop people from waiting in lines for hours outside centres,” Guilbault said.
“That is what I am working on 24/7 for the past week now.”
Guilbault also announced a new mitigation measure: the extension until June 1 of the validity of driver’s licences that had expired between Jan. 26 and March 9.
This measure is in addition to a series of other accommodations aimed at not penalizing drivers.
Truckers and taxi drivers who need a permit for work will be prioritized.
Starting Monday, staff will be available to help people register online in person at seven centres across Quebec.
-
![]()
SAAQ implements solutions to try to solve ongoing problems -
![]()
SAAQ’s digital overhaul leads to headaches for Quebec drivers -
![]()
Quebec automobile insurance board’s digital transformation SAAQclic still not a hit -
![]()
Quebec motorists on edge as SAAQ services limited during digital shift -
![]()
Quebec to teach new drivers techniques to prevent potentially deadly dooring
- Tumbler Ridge B.C. mass shooting: What we know about the victims
- ‘We now have to figure out how to live life without her’: Mother of Tumbler Ridge shooting victim speaks
- There are changes coming to Tim Hortons menus and stores soon
- Family of Portapique victims offers advice and support to community in Tumbler Ridge
-
![]()
Montreal using AI to improve traffic flow, unions worry it will replace workers -
![]()
TTC scrambles to get streetcars ready for World Cup pressure -
![]()
Halifax looks to improve its bike network, as city councillors highlight safety issues -
![]()
Halifax Councillor Jean St. Amand talks Mill Cove public engagement session
Comments
Want to discuss? Please read our Commenting Policy first.