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911 non-emergency lines for Lower Mainland police and fire back in operation after service disruption

E-Comm's non-emergency lines for Lower Mainland police and fire is currently unavailable due to "technical issues.". Global News

The 911 service and 911 dispatcher in Metro Vancouver and the province say its non-emergency lines for Lower Mainland police and fire dispatch partners are back in operation after a service disruption Saturday afternoon.

The cause of the approximately six-hour outage is under investigation.

The agency says technicians are monitoring the stability of the lines and encouraging the use of its online reporting tool for non-urgent crime.

Read more: British Columbians called 911 more than 2M times last year and more expected this year

“Only dial 911 for life or death emergencies,” E-Comm staff said. “If you call 911 and hear an audio recording, do not hang up. We will answer your call ASAP.”

Read more: E-Comm dispatchers may be forced to work overtime Canada Day weekend due to staff shortages

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Emergency 911 services as well as the ambulance service and their non-emergency lines were not impacted. Nor were police dispatchers on Vancouver Island.

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