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Major telephone outage in Netherlands leaves emergency number unreachable

Police at the Binnenhof to secure the proceedings of Prinsjesdag (Prince's Day) in The Hague, Netherlands, 19 September 2017. EPA/Lex van Lieshout

THE HAGUE, Netherlands (AP) — A major telephone outage hit the Netherlands on Monday, taking down the country’s emergency number and leaving many businesses and municipalities unreachable by phone.

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Police sent officers onto the streets so that people could approach them for emergency help and issued an alternative emergency phone number an hour after the outage began around 4 p.m. (1400 GMT). It was offline for approximately four hours before being restored. A spokesperson from the national telecom provider said the outage did not appear to be related to a security breach.

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“We’re appealing to everybody who wants to report an emergency and needs help to … go onto the street. Police officers with walkie-talkies are taking to the streets as much as possible so they can be spoken to,” police spokeswoman Suzanne van de Graaf told national broadcaster NOS.

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Telecom provider KPN reported on its website that the nationwide outage affected both landlines and mobile services. It said work was underway to find a solution.

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Some police forces advised people to use social media if they need to contact emergency services, while others advised people to go to public buildings if they need urgent help.

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The cause of the outage was not immediately clear.

With a file from Reuters.

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