December 22, 2016 3:21 pm
Updated: December 22, 2016 3:22 pm

Ontario gets its first beer ombudsman

The Beer Store is shutting down operations at its Rideau Street location in Ottawa on Oct. 14.

THE CANADIAN PRESS / Lars Hagberg
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TORONTO – A former ombudsman at one of Canada’s big banks has been tapped to investigate complaints of a far more frothy nature: beer.

The Beer Store has appointed Charles Dougall as Ontario’s first beer ombudsman.

The foreign-owned consortium, which operates more than 470 retail outlets throughout the province, says Dougall will be responsible for mediating operational disputes between the Beer Store, its customers and brewers.

READ MORE: How a court case may open the way to cheaper beer in the province next door

He has been appointed to a three-year term, beginning Jan. 2, and will report annually to the Beer Store’s independent directors.

Dougall was previously ombudsman at Scotiabank (TSX:BNS) for nine years.

The beer ombudsman position was created at the request of the Ontario government last year, when it announced beer sales will be permitted in some grocery stores.

© 2016 The Canadian Press

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