TORONTO — Monique Faulknor-Bramwell has happy memories of her wedding four years ago, but says she is still waiting for the photos a professional photographer was paid to deliver.
Dennis St. George Henry, who runs a GTA-based company called INR Photography, told Global News he’s taking “full responsibility” for not delivering pictures to clients, including Faulknor-Bramwell, who had paid him in advance years ago.
“Every time I brought it up via email he glossed over it,” said Faulknor-Bramwell, of Brampton, Ont., adding she repeatedly attempted to reach the photographer to retrieve her pictures.
And Faulknor-Bramwell is not alone in her frustration.
“It was awful,” said Kermara Leonce of Toronto, who got married eight years ago.
“Everybody was waiting for pictures and we never got them.”
Leonce said she emailed and called St. George Henry for years in an attempt to get some of the pictures she commissioned.
She paid $600 in advance and says she was prepared to pay another $600 for photographs printed in albums. But she said she was not able to reach St. George Henry to secure delivery.
Global News first learned about problems with the photographer from Monique Faulknor-Bramwell of Brampton, who paid St. George Henry $2,500 prior to her wedding in August 2012.
Faulknor-Bramwell said the photographer only delivered a single “proof book” to her, not several albums and a CD of all photos that she says was part of the original deal.
“I deal with a lot of people, I don’t remember all the details,” said St. George Henry, who maintains he provided at least one photo album to a wedding planner used by Faulknor-Bramwell, although he acknowledged the album was not prepared properly because the bride’s name was misspelled.
“This is not good customer service,” said St. George Henry, adding the brides’ concerns were the result of “miscommunications” not a deliberate attempt to deny service.
St. George Henry spoke to both customers in the presence of Global News and said he would do his best to make things right for the customers.
“I took full responsibility for it,” he said, adding he plans to meet with at least one of the women in the next few days to address their concerns.
With files by Emma Iscaro