June 17, 2014 9:10 am
Updated: June 17, 2014 9:23 am

Toronto’s private garbage collectors receive more complaints than city staff

An employee of Green For Life waste collection picks up recycling and compost in the neighbourhood of Sheppard Avenue and Dufferin Street in Toronto, August 07, 2012.

Deborah Baic/The Globe and Mail

TORONTO – Toronto’s private garbage collector racked up significantly more complaints during the first three months of 2014 than city-employed staff.

The city collects so-called “service requests,” which include a missed collection or complaint about the operator.

The private contractor Green For Life picks up garbage for Toronto districts one and two. Those two districts received far more service requests during the first quarter of 2014.

Average service requests per day between January 1 and March 31, 2014:

  • District 1: 25.8 per day
  • District 2: 29.3 per day
  • District 3: 17.4 per day
  • District 4: 14.2 per day

Green For Life did however stay within guidelines of less than one service request per 1,000 pass-bys.

Mayor Rob Ford contracted out garbage collection west of Yonge St. and promised to contract out garbage collection east of Yonge St. by 2015.

City staff estimate contracting out garbage collection west of Yonge St. has saved approximately $12 million so far.

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