Several communities across Canada had issues with 911 calls Thursday morning following a problem with the network.
A spokesperson for Bell Canada told Global News an issue with its “next-generation 9-1-1 network” was detected at roughly 3:13 a.m. ET, prompting several police agencies to issue advisories.
Service was restored at 4:40 a.m. ET, they said.
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Ontario Provincial Police and forces in Toronto, York Region, Peel Region, Durham Region, Kingston and Niagara were urging anyone with an emergency to contact non-emergency lines, which were still operational.
Police in Nova Scotia, New Brunswick, Quebec and Manitoba also reported issues.
The Bell spokesperson said backup systems were brought online to route calls to emergency services while technicians investigated the outage.
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What caused the outage is still under investigation, they added.
Bell states on its website its next generation system will allow people in distress to send text messages, photos and video to emergency services.
Bell is the telephone provider for emergency services in Manitoba, Ontario, Quebec and the Maritimes.
@Eurotrash
Eat a Canuck d*ck you azzhole.
This is one issue with centralized 9-1-1 services!
Update: According to CBC reporters, Nova Scotia’s Department of Emergency Management said the issue was not with that province’s 911 system, but instead tied to the telecommunications carrier networks. Ontario Provincial Police said that the problem there was traced to Bell’s telephone network. Bell has said they are still looking for its cause.
In July, Bell had a multi-hour 911 outage for most of Manitoba outside of Winnipeg. Bell reported to the CRTC that is was due to the network being of a “considerable vintage,” but investigative reporting tracked it specifically to a single fibre-optic cable being disconnected by a developer, where it ran into and out of the property under development.
They also reported that all their other regions used their 2022 digital network (such as Ontario and NS) and so would not have similar troubles.
“Cause is being investigated” is still the official answer from providers for the past June’s very similar outages of 911 routing service in various states in the USA.
If there is a direct technical failure causing the outages, surely armed with that knowledge, maintenance could preemptively prevent this before whatever parts are expiring, and being allowed to expire completely before replacement, for example, give out. If there is some other core reason why localized areas are losing access to service despite Bell being paid emergency service fees from all “consumers” in Canada whether Bell customers directly or not ($0.115 per cell phone user per month adds up quite quickly)… then Bell is not providing the service that they have government regulation and government established monopoly to provide.
So. What’s the failure in the system? And how is Bell ensuring that it doesn’t happen, _despite allowing it repeatedly to happen_?
Inbreds can’t even manage 911 services
Gee and right along with Trump’s temper tantrum over the kissing fascists, Carney and Ursula.
I wouldn’t put it past the US to f8ck with our safety net. Trump is a communist animal who deserves nothing better than a jail cell and Bubba for a wife.