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Metrolinx CEO acknowledges launch problems with Finch West LRT

The President and CEO of Metrolinx Michael Lindsay speaks while Ontario Premier Doug Ford looks on during a transportation announcement at Confederation GO Station in Hamilton, Ont,. on Monday September 29, 2025. THE CANADIAN PRESS/Carlos Osorio

The head of Ontario’s transit agency says officials kept full bus service on Finch Avenue West after the launch of a new light rail service because they were expecting teething problems.

Metrolinx CEO Michael Lindsay acknowledged in a social media post on Friday that the new Finch West LRT has struggled on cold days since it launched in December.

“Knowing that we would face challenges like this is why we decided with the TTC to keep bus service ready in parallel for this ramp up phase of operations,” he wrote.

As temperatures have dropped deep into the negatives, service on the line has been repeatedly suspended because of issues with the switches used to control trains on the line.

On Boxing Day, for example, trains stopped running for several hours throughout the day while the TTC tried to deal with “multiple switch issues” along the Finch West LRT.

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Lindsay suggested the problems came from ice and snow clogging the switches, stopping them from working and forcing trains to grind to a halt.

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“Winter conditions present challenges to railways across the country. One of the classic maintenance challenges is making sure that the switches that guide vehicles from track to track are free of ice and snow,” he wrote.

“Whereas freight rail operators often literally use flamethrowers to do the job – Line 6 has electric heaters which melt snow and ice. Perfecting the use of heaters, along with the deployment of wayside staff to manually clear ice and snow is something which we continue to work and focus on.”

Lindsay said the configuration of the rails forced the Finch West LRT to use electric heaters instead of gas, part of the early teething problems. He said buses had been kept on regular schedules on Finch to accommodate the problems.

Despite the problems, Lindsay said Finch West has a record of operating 94 per cent of the time without issues over its first month.

“Can promise you that we will continue to refine processes, deploy additional resources, and support all teams as they gain experience in operating and maintaining the line,” he wrote.

A spokesperson for the TTC said performance on the Finch West LRT was improving over time.

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“Delays are all relative,” they said. “Some are very minor and involve things like pedestrian incursions or debris on the track that are outside our control, and some are a bit longer.”

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