Airport Chaos

• Feds table bill to tackle travel chaos as summer season ramps up

  Transport Minister Omar Alghabra says a disruption at one end of the travel system can have ripple effects across the entire network, prompting the move toward more transparency.

  Canada

  Jun 20, 2023
  
• Air passenger complaints triple in 1 year as backlog continues to grow

  Last week, Transport Minister Omar Alghabra pledged $76 million over three years to chip away at the backlog by hiring 200 more employees,

  Canada

  Mar 20, 2023
  
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• Saskatchewan woman embarks on long journey to Calgary to find lost luggage

  A Saskatchewan woman has driven all the way to Calgary to search for the suitcase she says WestJet Airlines lost on her Mexican vacation.

  Consumer

  Jan 30, 2023
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• Vancouver International Airport seeks feedback on holiday travel disruptions

  YVR launched a public engagement campaign Tuesday aimed at collecting people's input on holiday travel disruptions experienced in December and January.

  Canada

  Jan 24, 2023
• Lost bags on Vancouver trip cost family thousands

  Hundreds of flights were cancelled in and out of the airport as heavy snow, then freezing rain, covered Metro Vancouver, leaving many people to sleep on the airport floor for days.

  Jan 3, 2023
• Canadian Transportation Agency didn’t fine airlines over compensation denial

  The absence of fines so far comes despite complaints made by travellers who say their claims for compensation were rejected after airlines cancelled or delayed their trips.

  Canada

  Aug 9, 2022
• Air Canada trims Q2 loss as spring travel boom sends revenue soaring

  Air Canada's CEO says the travel industry's reopening headaches have been 'particularly challenging' in Canada, but he hinted there could be light on the horizon.

  Consumer

  Aug 2, 2022
• No more pets in baggage hold, Air Canada says amid ongoing airport delays

  Air Canada is pausing bookings to take pets in the baggage hold area until September as chaos continues at airports and Canadians face delays getting luggage.

  Consumer

  Jul 6, 2022
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• Air Canada flight cancellations: How to get refunds, other compensation

  Air Canada's move to cancel nearly 10,000 flights this summer has many passengers frustrated and confused. Here's what you're owed if you were stranded at the gate.

  Consumer

  Jul 4, 2022