Long lines were reported at Toronto Pearson Airport Thursday morning due to an “infrastructure outage” affecting WestJet.
A spokesperson for the Greater Toronto Airports Authority (GTAA), the operator of Pearson, said there were long lineups in Terminal 3 in relation to the issue with WestJet.
Some users on social media posted about the problem, with one person saying shortly before 8 a.m. that the “line runs the length of the terminal.”
At 11:45 a.m., WestJet said check-in services nationwide had been restored. The airline noted self-service baggage drop was still having issues at some airports, but did not name Pearson.
“We continue to encourage guests to arrive early and check their flight status before heading to the airport,” the airline said.
In a statement sent to Global News earlier Thursday, WestJet said “an infrastructure outage” was affecting the airline’s airport check-in, flight planning and payment on their website.