Back in January, Gina said she attempted to download pictures from the cloud. However, the next day she was locked out of the couple’s account and unable to access their photos. “I was dumbfounded. I just started crying because I thought how could this happen,” she said.
The Parhars were also denied access to all of their photos. “I felt like they were stolen from us,” Gina said.
Consumer Matters investigated and reached out to Amazon about the Parhar’s case and received the following statement:
“After further review, we’ve reinstated this Amazon Photos account and informed the customer.” – Amazon Spokesperson.
Jerry eventually received an email from Amazon apologizing for the inconvenience and stating the account had been locked in error.
Host of GetConnected Radio Mike Agerbo said cloud services are generally robust.
When storing personal photos Agerbo suggests several options. “Have them on your home computer. I would also have an external hard drive backup in your home that automatically backs up the photos all the time,” said Agerbo. He adds, “Have at least one or two cloud services as well to make sure they are protected.”
Still, while the Parhars are relieved to have their photos back, they have since taken their business elsewhere.
“The bottom line is the big companies don’t really care about us. It just made us feel terrible to the point we will never use Amazon again,” Gina said.
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