More on Consumer Matters

• CIBC customer shocked after someone takes out $260K mortgage without warning

  A B.C. woman who banks with CIBC says she's wondering how her personal banking information was changed without her being notified.

  Consumer

  Mar 5
• Small B.C. business voices frustration with Shopify after payout funds on hold

  The North Saanich couple opened their doors in early December 2024 and use Shopify to track store inventory and as a point-of-sale platform.

  Consumer

  Jan 28
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• Air passenger advocate ‘alarmed’ after BC Civil Resolution Tribunal puts passenger disputes on hold

  The tribunal said to Consumer Matters for Air Passenger Protection Regulation related disputes not yet assigned to a tribunal member for adjudication those disputes are on hold.

  Consumer

  Oct 17, 2024
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• B.C. man receives ticket after parking in free spot

  “It makes me feel like I got scammed. Like they cheated me. If it's not free parking say it's not free parking,” Dan McGillivray told Consumer Matters.

  Consumer

  Sep 16, 2024
• RBC customers outraged over partial refund after unauthorized withdrawals

  Jason and Susan Lyne say money was being withdrawn monthly from a joint RBC account they share with their daughter without their authorization.

  Consumer

  Sep 9, 2024
• Airbnb guest ‘felt sick’ after she says she found hidden camera

  Back in April, Zorina Mellis, who is from British Columbia, says she rented an apartment in Santa Monica through the Airbnb platform for six weeks.

  Consumer

  Aug 29, 2024
• Sunwing customer promised refund, but refuses to sign ‘release form’

  Before proceeding with the refund process, Sunwing requested Marie Shields sign a “release form” which included a strict confidentiality clause.

  Consumer

  May 8, 2024
• B.C. woman says no recourse after Facebook account hacked to sell fake Taylor Swift concert tickets

  "There's no recourse for me. There's nowhere for me to go to fix this problem. So for three months, I've been living with knowing that people are being harmed on my behalf."

  Consumer

  Apr 9, 2024
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• Volkswagen Canada announces airbag fix for recalled Atlas SUVs after almost one year wait

  In April 2023, more than 161,000 SUVs in the U.S. and Canada were recalled for select model year 2018 to 2021 Atlas and 2020 Atlas Cross Sport Vehicles.

  Consumer

  Mar 28, 2024
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• RBC customer loses $10,000 after falling victim to bank draft fraud

  Back in early January, the Vancouver resident was selling a $10,000 luxury watch on Facebook Marketplace. He says he's used the social media platform multiple times without issue.

  Consumer

  Jan 30, 2024