WestJet resolves ‘technical difficulties’ for check-ins, website

Travelers arrive at the Calgary Airport in Calgary, Alta., Thursday, May 10, 2018. THE CANADIAN PRESS/Jeff McIntosh

WestJet says operations issues and delays due to technical problems have been resolved.

Reports of website errors and check-in delays started appearing before 1 p.m. ET Monday. A spokesperson said the issue was because of “vendor IT outage” and was resolved as of 3 p.m.

READ MORE: WestJet and other U.S. airlines resolves technical issues that caused check-in delays (March 26)

“A brief vendor IT outage affected WestJet systems earlier. At the time we did have a few delays, but the outage has been resolved and our operations are returning to normal,” the spokesperson said in an email.

“We thank all guests for their patience and apologize for any inconvenience this may have caused.”

American Airlines, Jet Blue, and Alaskan Air were also experiencing issues, which is affected their computer systems at airports.

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The airlines all use the Sabre flight reservation system, which said in a Twitter statement that it was experiencing a technical issue.

“We are aware that there is an issue impacting some of customers. Our global operations and technical teams are actively working to resolve this. We apologize for any inconvenience,” a tweet from the company read.

At 2:54 p.n. the company said that “systems are back online and customers are reporting normal or close to normal operations.”

A similar situation cropped up last month, when Sabre systems went down on March 26. The systems were malfunctioning for around three hours before restarting.

Customers took to Twitter earlier in the day to report the issue.


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