January 11, 2019 8:04 am
Updated: January 12, 2019 5:10 pm

Winnipeg Handi-Transit users experiencing delays

WATCH: Handi-Transit users are seeing longer wait times among the system's switch-over to a new online scheduling system.

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Many Winnipeggers using the city’s Transit Plus system, formally known as Handi-Transit, experienced delays on Thursday.

Winnipeg Transit said on Twitter the slow response time is because it’s “in the process of implementing a new scheduling software.”

“This system will eventually give our residents more functionality, they’ll be able to see their client profile including how many trips they’ve taken and how many they’re scheduled to take,” says Josie Fernandes, the Manager of Client Services for Winnipeg Transit.

Many bus riders took to social media to express their frustration, unclear of the delay reasons.

“It’s the worst it’s ever been. Sitting online for two hours just to book a trip to go out is ridiculous.” says Terry McIntosh, who has relied on Handi-Transit to get her around Winnipeg for over 40 years.

On Tuesday night, McIntosh called the service for a ride home from work. Following the wait, she ended up calling a family member to pick her up instead.

“I got through and they said he’s on Carlton and he’ll be right there. An hour and forty-five minutes later the bus finally came.”

The city says the changes to the online application should be up and running by next Friday.

“We have staffed up to full capacity we are having people out on the road to help the drivers so we are trying hard to get over this hump as quickly as we possibly can,” says Fernandes.

© 2019 Global News, a division of Corus Entertainment Inc.

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