Air Canada’s systems came back online Monday afternoon after a nearly two-hour outage that affected airports across the country.
The system malfunction resulted in customers experiencing delays and check-in problems for several hours. The airline said in a tweet that while airport systems, customer call centres baggage check-in were all back online, it was still expecting some flight delays.
Air Canada kept customers updated on Twitter throughout the outage. The airline first confirmed it was experiencing an “interruption at our customer Contact Centres and aircanada.com,” in a tweet around 12 p.m. ET.
“We apologize for any inconvenience and are working towards restoring our service as quickly as possible. Thank you for your patience,” the tweet read.
According to Outage Report Canada, a website tracking online outages, Air Canada systems issues reports first began popping up Monday around 12:15 ET.
This is the second system outage for Air Canada in less than two weeks.
From Vancouver to Toronto, airport across Canada are reporting huge lineups and congestion as a result of the system outage.
Air Canada released a statement during the outage confirming that the airline’s technology teams were working to identify and repair the issue. The airline also implemented temporary measures to maintain a limited operation.
“Today’s computer issues have had a wide impact on our customers and we apologize for any inconvenience,” Benjamin Smith, president, passenger airlines at Air Canada, said in the statement.
Complaints also flooded social media from customers experiencing delays or attempting to check-in and book flights.
— With files from Reuters and Jessica Vomiero