The Canada Border Services Agency (CBSA) said Tuesday a “partial systems outage” was impacting customs services at airports across the country.
The agency said in a post on the social media platform X it was working with its partners on fixing the issue.
It did not specify what services where affected or give an estimate of when the issue might be resolved.
“We apologize for any inconvenience this outage may cause and thank travellers for their understanding and patience,” the agency said in a statement to Global News.
Multiple Canadian airports said the outage was affecting automated customs inspections kiosks used by international travellers entering Canada.
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Toronto Pearson International Airport wrote on X the outage was affecting the inspection kiosks in two terminals, and warned travellers they “may experience longer than normal wait times at customs.”
Vancouver International Airport told Global News CBSA personnel are manually processing all international travellers while the agency works to resolve the outage.
A spokesperson for Montréal–Trudeau International Airport told Global News there was “no major impact” on its operations but that the outage was causing a slowdown.
“Technicians are currently assessing, and a contingency plan has been deployed, enabling passengers to be processed, but obviously with a longer-than-usual delay,” spokesperson Nadia Benelfellah said in an email.
Travellers were also being notified about the issue through a PA announcement, Benelfellah said.
The CBSA said additional resources were being made available to minimize wait times.
More to come…
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