Scotiabank resolves ‘technical issue’ that left customers without paycheques

Scotiabank says the “technical issue” that left some customers’ payments, including direct deposit, from being deposited has been resolved.

Friday morning, posts on X started to flood in with customers asking the bank where their paycheques were and some turning to the bank’s customer service account for assistance.

Some also asked why no information had been provided despite the issue having reportedly occurred for several hours.

It was not clear when the issue began, but as of 2 p.m. ET the company posted an update on a resolution.

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“We have resolved the technical issue impacting our clients’ inbound payments,” a statement posted on X reads. “Clients will start to see their payments posted to their accounts.”

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The bank also confirmed that customers are still able to access their accounts, including to withdraw money.

In a statement to Global News, a spokesperson for the bank said “any fees incurred as a result of this error will be refunded.”

More to come