The co-owner of a Vancouver business is speaking out after a DoorDash delivery driver was caught on their surveillance cameras taking more than the order he was assigned to.
Jessica Tam, co-owner of Baroness Bubble Tea on Broadway, said a DoorDash order came in on Saturday and when the driver arrived to pick it up, he was told it was sitting on the table.
“And then when he walked out, he took the tip jar away,” Tam said. “It was noticed after he left.”
“We’re angry and upset because those are hard-earned tips. But also at the same time, I feel bad for the Dasher, because he might be struggling. We don’t know the story. But stealing is not right.”
Tam said they know everyone is struggling and every little bit counts.
The surveillance video shows the driver looking around, checking out the tip cup and easily grabbing it as he leaves.
“So I contacted DoorDash right after I found out and then we filed a complaint,” Tam added.
In a statement to Global News, DoorDash said what happened was unacceptable and a violation of their rules.
“We have no tolerance for theft or misconduct of any kind and we have removed the Dasher from our platform,” the company said. “We’ve reached out to the owner to help make things right. ”
Michelle Chen works at Baroness Bubble Tea and while she was not working on Saturday, she said she was shocked to hear what happened.
“I was shocked,” she said. “I didn’t think a Dasher could do something like that.”
Chen said the tips help provide some extra money and they pride themselves on great customer service.
She added they are going to try to think of a way to fasten the tip jar to the counter.