Ubisoft apologizes for widespread glitches in ‘Assassin’s Creed: Unity’

TORONTO – Ubisoft has apologized to gamers for widespread errors in the latest installment of its blockbuster video game franchise Assassin’s Creed: Unity.

“I want to sincerely apologize on behalf of Ubisoft and the entire Assassin’s Creed team. These problems took away from your enjoyment of the game, and kept many of you from experiencing the game at its fullest,” wrote Yannis Mallat, chief executive of Ubisoft Montreal & Toronto, in a statement addressed to gamers.

READ MORE: ‘Assassin’s Creed Unity’ glitches leave gamers frustrated

Users began reporting the widespread glitches in Assassin’s Creed: Unity shortly after its November 14th release.

The majority of glitches were affecting the game’s graphics – from characters missing chunks of their faces, to bending into physically impossible shapes. The game also suffered from frame rate problems which caused frequent crashes.

Many criticised Ubisoft for releasing the game before it was ready.

Mallat – who described the effort to fix the game as “humbling” – said Ubisoft has been working hard to fix any problems players have reported and thanked fans for continuing to support the team.

On Thursday, Ubisoft released its third software patch for the game, which is supposed to fix many issues regarding the game’s stability, performance, connectivity and gameplay.

“We are committed to delivering further fixes for other issues you’ve raised,” said Mallat. “We will continue to make Assassin’s Creed one of the most ambitious and innovative franchises on the market, and we thank you for your committed loyalty and support.”

The Assassin’s Creed franchise has already sold 78 million copies, with Far Cry at 20 million. Watch Dogs, a new franchise, has sold nine million already. It’s the flagship game of Ubisoft’s Canadian franchise.