Watch above: Review suggests there was communication problems at the heart of Hydro’s ice storm response. Jackson Proskow reports.
TORONTO – A panel that reviewed Toronto Hydro’s response to the 2013 ice storm has found there was major customer communication problems.
Toronto Hydro commissioned an independent panel to look at its performance during the storm and to confirm practices that worked well and identify areas in need of improvement.
Hard-hit municipalities across southern Ontario had said the recovery efforts could cost more than $250 million, including more than 100-million just for Toronto.
The storm downed trees and hydro lines, left hundreds of thousands of homes and businesses without power for days and stalled road and air travel.
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