WestJet

• WestJet will reverse cramped seat configuration after widespread backlash

  The airline said select flights that were recently reconfigured with the new seating arrangement will be changed again to remove the extra row of seats.

  Consumer

  Jan 16
  
• Angry over cramped WestJet seats? How backlash shows a regulation gap

  The airline has said its reconfigured cabins underwent 'an extensive safety and certification process' and were signed off by Transport Canada.

  Consumer

  Jan 15
  
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• Couple seeks doctor’s note for flight as WestJet speeds up cramped seating review

  In an internal message to staff, the airline said it is speeding up a review of its non-adjustable economy seats and could finalize a path forward as early as this week.

  Canada

  Jan 14
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• WestJet execs tried cramped seats on flight weeks before viral video sparked backlash

  The new WestJet configuration carves out more space for 36 "extended comfort" seats and 12 premium seats — both of which yield bigger profit margins.

  Consumer

  Jan 9
• WestJet passenger says he was ‘fat-shamed’ by staff on flight to Mexico

  It was a comfortable flight to Mexico for a Redcliff man and his wife on Christmas Eve — that is, until the final round of garbage collection.

  Consumer

  Jan 6
• WestJet says shorter legroom on some flights will ‘keep costs low’

  The airline said they are accommodating one new row in 21 of its aircraft, leaving between 38 and 28 inches of space in the seats.

  Consumer

  Jan 6
• WestJet pauses installing non-reclining seats after blowback — for now

  WestJet VP Robert Antoniuk told staff in a memo the new configuration will only go ahead on 22 planes "for the time being," with 21 of those already sporting the tighter interior.

  Consumer

  Dec 12, 2025
• WestJet wheelchair weight limit frustrates passengers, advocates

  Advocates say a policy by WestJet capping the weight of mobility aids like power wheelchairs at 300 pounds is unfair and potentially unlawful.

  Canada

  Nov 19, 2025
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• New WestJet policy surrounding wheelchairs affects family’s vacation

  Georgia Nataraj and her family were going to Mexico next February when her parents received notice from WestJet to cancel their tickets due to Georgia's power wheelchair.

  Canada

  Nov 19, 2025
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• WestJet says some passengers’ personal info stolen during June security breach

  Westjet said Monday that some passengers personal information was accessed during a June 13 cyberattack that temporarily affected access to some of its servers and software.

  Crime

  Sep 29, 2025