Customers fuming as Air Canada reservation system problems persist
“I’d have to be a masochist to fly Air Canada again,” passenger Carrie Shoemaker told Global News. Continue reading
Customer Service
Air Canada customer service line overwhelmed by calls after launch of new reservation system
By Sarah Ryan Reporter
After weeks of concerns about its new reservation system heading into the holidays, Air Canada’s customer service phone line stopped taking calls Monday morning. Continue reading
Contract loss prompts layoffs at Belleville call centre
Large Belleville employer to lay off employees after contract loss. Continue reading
Truck or car, drivers calling MPI claim centre told to ‘call us again’
If you’ve been shut out of the Manitoba Public Insurance Contact Centre trying to call in a claim, you’re not alone. MPI says they are dealing with higher than normal call volume. Continue reading
Senior hit with $24,000 bill after propane company allegedly destroys driveway
A Superior Propane delivery truck allegedly tore up a portion of a Charleston Village residents driveway and won’t pay for the damages. Continue reading
Customer takes axe to modem at Ontario Bell store after claiming poor service
By Sean O’Shea Consumer and Investigative Reporter
A long-time Bell customer, frustrated with the telecommunications company, used an axe to smash a modem this week in front of one of the company’s stores. Continue reading
Sparkling Hill Resort hosts call centre awards show and gala
By Travis Lowe Video Journalist
The SQM Group handed out it’s Customer Experience Awards of Excellence to companies that have taken call in customer service above and beyond the call of duty. Continue reading
SaskTel to invest $301M into network and infrastructure
SaskTel will invest $301 million into its network and infrastructure to maintain and improve services in Saskatchewan. Continue reading
Walmart accidentally gives customer $21K, but pleas to take it back not taken seriously
By Sean O’Shea Consumer and Investigative Reporter
She’s been trying for a month to give the money back to Walmart, but is having no success despite her repeated pleas. Continue reading
Air Canada snubs loyal customer
By Diana Foxall Reporter
A Winnipeg businesswoman is asking Air Canada to do better after she says she was treated poorly on a flight from Toronto on Monday. Continue reading