Canadian Transportation Agency

• Most Canadians with disabilities face barriers when travelling: AG report

  The report says that Via Rail and the Canadian Air Transport Security Authority have made accessibility improvements over the last several years, but serious gaps still remain.

  Canada

  Mar 27
  
• Canada’s air passenger rights will get overhaul to tackle denied claims: minister

  Transport Minister Omar Alghabra says an overhaul of Canada's passenger rights bill is set to be tabled in Parliament this spring.

  Consumer

  Mar 14
  
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• Saskatchewan woman embarks on long journey to Calgary to find lost luggage

  A Saskatchewan woman has driven all the way to Calgary to search for the suitcase she says WestJet Airlines lost on her Mexican vacation.

  Consumer

  Jan 30
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• Frustrated fliers file thousands of travel-related complaints in past few months

  An air passenger rights advocate advises bypassing the Canadian Transportation Agency when filing a travel related complaint against Canada's airlines.

  Consumer

  Nov 15, 2022
• Compensation for flight disruptions not enough to improve air travel in Canada: advocate

  A consumer advocate says two recent regulatory rulings ordering Canadian airlines to compensate passengers for flight disruptions won't be enough to improve air travel.

  Canada

  Sep 16, 2022
• WestJet fights back against passenger compensation ruling in court filing

  WestJet is arguing it shouldn't have to compensate a passenger that filed a complaint about a last-minute flight cancellation prompted by a lack of staff.

  Canada

  Aug 23, 2022
• Summer of airport chaos: Complaints backlog mounts as regulator faces staff crunch

  Canada's transport regulator says its backlog of air passenger complaints is growing as a staff shortage comes up against a summer of airport chaos.

  Canada

  Aug 10, 2022
• Canadian Transportation Agency didn’t fine airlines over compensation denial

  The absence of fines so far comes despite complaints made by travellers who say their claims for compensation were rejected after airlines cancelled or delayed their trips.

  Canada

  Aug 9, 2022
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• Canada is beefing up rules for flight refunds. Do they go far enough?

  New regulations effective Sept. 8 will require carriers to either refund passengers or rebook them, at the traveller's choice, if a flight is cancelled or significantly delayed.

  Consumer

  Jun 22, 2022
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• Does Flair play fair? Experts weigh in on airline’s route ‘exclusivity’ deals

  As the deadline nears for a decision on Flair Airlines' licence, some are concerned its exclusivity agreements at the Waterloo Airport go against competition in the industry.

  Consumer

  May 21, 2022