Canadian Transportation Agency
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New fee proposal could see airlines fork over millions for resolved complaintsThe agency estimates it will be able to close just over 22,600 air travel complaints per year, amounting to roughly $17.9 million in fees charged to airlines.CanadaSep 18, 2024
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Air passenger asked to keep complaint outcome quiet, rights group claimsThe Air Passenger Rights group says the Canadian Transportation Agency is pressuring passengers to stay silent about its rulings on their complaints.ConsumerJul 10, 2024
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Fight continues for Toronto man denied access to Air Canada flight in 2016A man who was denied access to an Air Canada flight because of the size of his wheelchair says the airline is trying to appeal a judgment by the Canadian Transportation Agency.CanadaSep 18, 2023
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Canada’s air passenger complaints’ backlog tops 57,000, reaching new peakThe amendments to the passenger rights charter allow the regulator to ratchet up the maximum penalty for airline violations to $250,000.CanadaSep 18, 2023
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Lynx Air baggage bungle sends suitcase to stranger in Ontario instead of CalgaryA Calgary couple is calling out Lynx Air after their bag was mistakenly tagged to go to another airport in another city and the airline hasn't done anything to get it back.ConsumerSep 13, 2023
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Canada’s transport regulator lays out proposed changes to passenger rights charterThe reforms come after the Liberal government passed legislation last month to toughen penalties on airlines, shore up the complaint process and target flight disruption loopholes.CanadaJul 11, 2023
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Most Canadians with disabilities face barriers when travelling: AG reportThe report says that Via Rail and the Canadian Air Transport Security Authority have made accessibility improvements over the last several years, but serious gaps still remain.CanadaMar 27, 2023
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Canada’s air passenger rights will get overhaul to tackle denied claims: ministerTransport Minister Omar Alghabra says an overhaul of Canada's passenger rights bill is set to be tabled in Parliament this spring.ConsumerMar 14, 2023
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Saskatchewan woman embarks on long journey to Calgary to find lost luggageA Saskatchewan woman has driven all the way to Calgary to search for the suitcase she says WestJet Airlines lost on her Mexican vacation.ConsumerJan 30, 2023
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Frustrated fliers file thousands of travel-related complaints in past few monthsAn air passenger rights advocate advises bypassing the Canadian Transportation Agency when filing a travel related complaint against Canada's airlines.ConsumerNov 15, 2022
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