911 Operators
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Former world champion free diver becomes B.C. 911 operatorMandy-Rae Cruickshank trained actors for underwater scenes including Tom Cruise and Margot Robbie. But during the pandemic, she decided to pivot her career into dispatch.CanadaApr 15
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Edmonton union representing 911 operators, librarians and rec centre workers eyeing strikeThe Civic Service Union that represents many City of Edmonton workers has called an emergency meeting to address stalled contract negotiations.MoneyJan 22
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‘Critically understaffed’: Union for 911 operators calls for extended supportsAccording to the union for E-Comm's 911 dispatchers, staff are increasingly working "forced overtime" and going long stretches without breaks in an "unsustainable" environment.PoliticsAug 30, 2022
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B.C. 911 service ‘in crisis’: Union says staffing levels need 80% increaseThe union says it needs funding from all levels of government to help the E-Comm 911 service retain and hire call operators and meet minimum emergency response times.HealthAug 3, 2022
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Rise in heat-related deaths and calls in B.C. strains emergency servicesOn Saturday, B.C. set a new record for the most number of ambulance dispatches ever at 1,850, most of which were for heat-related issues.HealthJun 29, 2021
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Winnipeg 911 operators contend with callers confused about Amber AlertSome Manitobans, upset or confused about the Amber Alert on their phones Thursday, called 911. Police say people call that line for non-emergencies all too often.Feb 15, 2019
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London man charged after allegedly making more than 70 911 calls in 3 daysPolice wouldn't comment on the nature of the calls, but say the misuse of the 9-1-1 line could have endangered the safety of others.CanadaJan 29, 2019
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40K abandoned 911 calls last year tying up emergency resourcesIn 2017, Sask911 received more than 40,000 abandoned calls, where the caller hung up after dialing.CanadaJan 7, 2018
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Saskatoon police admit operators were in ‘neglect of duties’ on 911 callChief Clive Weighill apologizes to family, says 911 operators were in neglect of duty after officers took over an hour responding to a crash.CanadaNov 20, 2015
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