TORONTO – If you hear a loud grinding or clicking noise when you insert a disc into your new Xbox One console don’t worry – you are not alone.
Microsoft acknowledged that there was a problem with the disc drive on some of its recently-released Xbox One consoles after many users took to social media to complain about the strange noises coming from the device when a disc was inserted.
READ MORE: Xbox One: What the critics are saying
Most users have reported that when a disc is inserted, a loud grinding or clicking noise begins, followed by an error message that says the unit is unable to read the disc.
Users took to YouTube and social media channels to share their disappointment. One YouTube user even compiled a video of some of the faulty disc drive uploads to create a music video of sorts.
The issue has already been given the nickname of the “Disc Drive of Doom.”
Microsoft has sold one million consoles since its release last week.
Hundreds of Xbox One owners contacted gaming website Kotaku over the weekend about the faulty disc drives. Kotaku writer Jason Schreier received over 150 emails from users confirming the issue after he first wrote about the problems on Friday.
However, Microsoft said the issue is affecting a small number of customers.
“The issue is affecting a very small number of Xbox One customers,” said Microsoft in a statement to Global News.
“We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers.”
It appears that Microsoft is setting up customer exchanges for those with defective consoles, according to tweets seen on the Xbox Support Twitter account.
https://twitter.com/CurrierCraig/status/404030619455590400
Though an inconvenience for the user, faulty units are not uncommon after a major product launch.
In 2005, after the release of the Xbox 360, some users received faulty units that would display three flashing red lights before the console would shut down and become unusable. That issue would later become known as the “red ring of death.”
Are you an Xbox One user who is experiencing problems with your console’s disc drive? If so, tell us in the comments, or get in touch with tech reporter Nicole Bogart via twitter (@nlynnbogart).
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