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Company behind Whitby, Ont. spa reports data breach for some customers

Click to play video: 'Groupe Nordik, parent company of GTA luxury spa confirms recent data breach'
Groupe Nordik, parent company of GTA luxury spa confirms recent data breach
Groupe Nordik, parent company of Thermea Spa Village in Whitby, Ont., has confirmed a data breach on their gift certificate system, affecting their customers, that was discovered in late February. According to spa, impacted information includes full names, phone numbers, and credit card information – Apr 11, 2023

A Quebec-based spa with a location in Whitby, Ont., says a data breach may have impacted customers who bought gift certificates.

The company, Groupe Nordik, runs a space in Whitby called Thermëa spa village, located on Cochrane Street.

In a statement sent to Global News, Groupe Nordik said it had reached out to all customers that could have been impacted by the data breach.

“It is unfortunate that data breaches are so commonplace today,” the statement read.

“Groupe Nordik became aware of suspicious activity on our gift certificate system in late February and immediately shut down the system to investigate with a best-in-class third-party cyber security firm.”

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It said it had enhanced security since the incident.

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At the end of 2022, in a separate incident, dozens of guests at Whitby’s Thermëa spa village sued the company, alleging they experienced health problems following visits to the new facility where staph bacteria was found in a saltwater pool.

Groupe Nordik also runs spas in Quebec and Manitoba.

— With files from The Canadian Press

Click to play video: 'Whitby spa faces lawsuit after customers get sick'
Whitby spa faces lawsuit after customers get sick

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