Customer service affected at SaskEnergy

REGINA – A new customer care and billing system being installed by SaskEnergy is going to affect customers.

SaskEnergy will begin implementing the new system on Thursday evening.

During this time, customer service offices throughout the province will be unable to accommodate walk-in traffic or answer inquiries through the general toll-free line on Friday.

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SaskEnergy says the disruption will not affect their ability to respond to safety-related or emergency call through the 24-hour emergency phone line.

The disruption will also not affect online self-serve options such as transferring, disconnecting or connecting natural gas services.

The new system will help the crown utility bill over 15,000 customers a day and manage more than 365,000 accounts.