Alberta Emergency Alert dropped after 911 outage for Telus Mobility customers

A woman is silhouetted as the Telus Corp. logo is displayed on a screen during a company event in Vancouver, B.C., on Friday October 2, 2015. Telus Corp. raised its dividend as it reported a first-quarter profit of $437 million, up from $412 million a year ago. THE CANADIAN PRESS/Darryl Dyck.

An emergency alert has been dropped in Alberta, after Telus mobility customers were warned earlier in the day that they were unable to call 911 from anywhere in the province.

Emergency alerts were issued for several areas of the province Wednesday morning, including Red Deer, Airdrie, the Village of Rockyford and Clearwater County.

The information alerts previously warned Albertans who are with Telus for their cellphone service that the outage affected their ability to contact 911.

The outage did not impact landlines, and could still be used to dial 911 from anywhere in Alberta, according to the alert.

In a statement just before 11:30 a.m., Doug Self with Telus Public Relations said there was a degradation of 911 service for some Telus mobility customers in Alberta.

Immediate action was taken, Self said, and service was fully restored by late Wednesday morning.

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“We know how critical connectivity is for our customers, especially during this public health crisis, and we sincerely apologize for the service interruption,” Self said.

All of the alerts were dropped by 11:45 a.m. Wednesday.

For the latest information on the alert, head to the Alberta Emergency Alert website.

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