Work, kids, and a million other things — people are just always busy and that means a lot of us are looking for convenience.
Many of us have seen self-serve checkouts, but now automation is going beyond that.
NextLevel Drycleaning in Edmonton offers drop-off lockers to speed up on small tasks.
It’s easy, and the lockers are open 24/7. You can even get packages dropped off there.
“You don’t have to interact with a human being whatsoever, you can just come in, drop, click and go,” Hassan said.
NextLevel is hoping to expand their platform across Canada, and beyond.
It’s not the only business taking advantage of self-serve technology.
Canada Post has three concept stores, and one is in Edmonton. They each have self-serve shipping stations and parcel drop boxes and they allow customers to prepare and send parcels whenever it’s convenient.
“If you have your package and you have your labels on them, and you’re ready to induct it, it’s a super easy, and super convenient way to get out the door,” said Canada Post retail manager Jason Papadopoulos.
“We have to be competitive and we have to be innovative… new technology and automation is part of that. It’s just adding options for customers.”
Some retail experts question how this affects consumers.
“We may be on our mobile phones, we may be on Facebook. Losing that human interaction is one less person, in a person’s life who is actually there physically.”
Still, convenience is king, and self-serve options are expanding.