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Canadians can cancel wireless contract after 2 years: CRTC

TORONTO – The Canadian Radio-television and Telecommunications Commission (CRTC) issued a wireless code of conduct that will allow for Canadians to cancel their plans after two years without fee.

“Every day, Canadians rely on wireless devices while in their homes, at their jobs, at school or travelling abroad,” said Jean-Pierre Blais, Chairman of the CRTC, in a press release. “The wireless code will contribute to a more dynamic marketplace by making it possible for Canadians to discuss their needs with service providers at least every two years.”

The CRTC introduced the wireless code Monday morning. Among cancellation fees, the code also ends “bill shock” by capping extra data charges, at $50 per month, and international data roaming charges at $100 per month.

Providers must also allow customers to unlock their devices after 90 days, or if they pay outright for the device, under the code.

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“The wireless code is a tool that will empower consumers and help them make informed choices about the service options that best meet their needs. To make the most of this tool, consumers also have a responsibility to educate themselves,” Blais said.

The code will apply to new contracts for cellphones and other personal mobile devices starting on December 2, 2013.

Watch: Matt Buie, aka Roaming charge dad, thinks the CRTC’s wireless code of conduct is a good step but more needs to be done to educate consumers.
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