Dozens of experts from three computer companies were still trying Monday afternoon to get the servers of Bonjour-Santé back up and running more than 24 hours after a mysterious incident paralyzed much of the service’s activities.
Bonjour-Santé is an online tool that helps health care patients in Quebec get an appointment with a doctor to avoid long wait times.
Louis Aucoin, a spokesperson for Bonjour-Santé, said one team has been dedicated to identifying the cause of the blockage while others were trying to restore access to servers.
As of Monday afternoon, clinics were able to respond to about 50 per cent of the demand that Bonjour-Santé usually receives in normal days, he added. The problem does not affect people whose appointments were already made.
Aucoin also commented that Bonjour-Santé does not store any information likely to interest potential hackers.
Anyone with concerns about their health can call 811 to speak to a nurse.
— With files from Global News’ Kalina Laframboise