Advertisement

MUHC accepting ER patients after it resolves computer systems failure

Dr. Ewa Sidorowicz, the director of professional services at the hospital network, said a ban was issued on ambulances around 11:30 a.m. after the issue was first reported. Global News

The McGill University Heath Centre (MUHC) said its computer systems are back up and running Monday evening after major problems forced the health network to cancel all clinical appointments and close its emergency room.

Dr. Ewa Sidorowicz, the director of professional services at the hospital network, said a ban was issued on ambulances around 11:30 a.m. after the issue was first reported. As a result of the system failure, ambulances were diverted to other hospitals for most of the day.

“The focus here is patient safety,” she said.

As of 6:40 p.m., the MUHC said the problem has been resolved and the ban on ambulances has been lifted.

READ MORE: MUHC doctors’ call for mandatory helmet rule for Montreal cyclists met with mixed reaction

The outage forced the MUHC ⁠ which includes the Montreal Children’s Hospital, the Royal Victoria Hospital and the Montreal General Hospital sites ⁠ to cancel some surgeries and procedures. For those already hospitalized, care was being provided as usual.

Story continues below advertisement

All clininal appointments were also cancelled for the day.

The health centre has confirmed the problems were not the result of a cyberattack and said the network’s IT systems were not responding. The MUHC has launched an investigation to determine the circumstances that led to the glitch.

“Our technical teams are trying to understand what happened here today,” said Sidorowicz.

In a statement issued on Monday evening, the MUHC thanked patients for their collaboration and patience.

WATCH: MUHC uses drone technology to help save lives

Click to play video: 'MUHC uses drone technology to help save lives' MUHC uses drone technology to help save lives
MUHC uses drone technology to help save lives – Sep 24, 2019

— With files from Global News’ Shakti Langlois-Ortega and the Canadian Press

Sponsored content