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RBC releases code of conduct after outsourcing controversy

Royal Bank
A file photo of a Royal Bank of Canada sign downtown Toronto on Dec. 2, 2011. THE CANADIAN PRESS/Nathan Denette

The country’s largest bank has put in place a code of conduct it expects its business partners to abide by following public outrage over an arrangement with an IT supplier who hired temporary foreign workers to replace domestic jobs at the bank.

Royal Bank of Canada released Friday a Supplier Code of Conduct that “sets out RBC’s expectations of suppliers to ensure their behaviour aligns with RBC standards,” the company said in a release.

Among the broad conditions set out in the document is a directive to “not hire foreign workers from outside Canada, when performing services on behalf of RBC, where a worker eligible to work in Canada is available and able to perform the service.”

The bank faced a backlash from thousands of customers early last month when it was reveal a long-time business partner, iGate Corp., was training temporary foreign workers to replace around 40 bank employees in RBC’s technology department.

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RBC said Friday it would enforce and monitor the code and behaviour of partners and commit to independent third-party reviews.

“RBC will report on compliance with the Code and engage objective parties as part of an independent review,” the bank said.

RBC