August 19, 2019 8:43 pm
Updated: August 20, 2019 5:17 pm

Google, Alexa And Siri could connect you to fraudsters: Better Business Bureau

WATCH: The Better Business Bureau says asking your home electronic device to find a number and dial it for you could put you in contact with a scam artist. Our Consumer Matters reporter Anne Drewa tells us how they do it.

A A

The next time you ask your smart device to look up a phone number, you may fall into the trap of a fraudster.

That’s the warning from the Better Business Bureau after it received reports from victims who unwittingly stumbled into the scam.

“The scam has the propensity to become a very big problem, very quickly because of consumers’ gravitation and use of technology,” Karla Davis of the Better Business Bureau said.

READ MORE: Alexa, are you alone? Amazon staff may be listening to your recordings


Story continues below

Here’s how the scam works. Users ask their smart device, such as Google, Siri, or Alexa, to automatically dial the number of a business. Instead of connecting to a legitimate company representative, the call connects to a scam artist.

That fraudster may insist you pay for transactions via wire transfer, prepaid debit cards or gift cards — all red flags.

“Once you make any transactions utilizing those payment methods, the money is pretty much gone,” Davis said.

Scammers get away with this scheme by creating fake customer service numbers and placing them at the top of search results. Unfortunately, smart devices cannot tell the difference between a fake phone number and one belonging to a legitimate business.

READ MORE: In just 3 years, more people might turn to Amazon’s Alexa for their banking

“Scammers have taken advantage of technology,” Davis said. “They are bumping up their fake ads on search engines so their numbers are likely to get more of a response.”

WATCH: (April 12, 2019) Amazon staff can listen to private conversations through Alexa

The BBB says the best defence is to do things the old-fashioned way.

“Take the extra time — instead of voice dialing, find the number yourself,” Davis said.

So far, the BBB has not received reports from victims to this scam in B.C. or Canada, but says it could be just a matter of time.

To report any fraud activity go to the BBB Scam Tracker and the Canadian Anti-Fraud Centre.

© 2019 Global News, a division of Corus Entertainment Inc.

Report an error

Comments

Want to discuss? Please read our Commenting Policy first.