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Frustrated bank client can’t bring husband in to sign proof of life document

Winnipeg bank client frustrated at being told to bring ailing husband for proof of life
WATCH: Helga Bartsch is upset with her bank of 60 years, after being told she would have to prove her husband was still alive in order to continue receiving his pension cheque.

Helga Bartsch received a call from her Winnipeg bank this week, where she’s been banking for 60 years.

She says she was told that in order to continue receiving her husband’s pension cheque, RBC would need proof he’s still alive.

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“RBC told me it’s their policy that I bring my husband.” Bartsch said.

“I cant believe this whole story. I cant, I’m sorry.”

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Helga’s husband Reinhardt is very much alive, but for the last four years, he’s been living with dementia in a Winnipeg personal care home, where he needs a wheelchair and health care assistants to move around the facility.

“I find this impossible that the bank can do that when they know somebody has Alzheimer’s or dementia,” Bartsch said.

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RELATED: Caregivers of loved ones with dementia experience distress, isolation: study

In a statement to Global News, RBC said:

We recognize that some individuals’ circumstances may require them to consider different options than the bank based on their mobility.
We are reaching out to this client to help identify alternative options to consider as outlined on their Proof of Life document.

Helga hopes her frustrating ordeal is resolved soon, without her husband having to leave his care home.