NEW YORK – Apple confirmed that its new Series 3 Apple Watch can encounter problems connecting to a cellular network. The problems arise when the watch joins unauthenticated Wi-Fi networks without connectivity.
This can happen when the watch tries to join a Wi-Fi network the user has previously logged in to using another Apple device, like an iPhone or a computer. The company says it is investigating a fix for the problem.
READ MORE: Apple product launch: iPhone X unveiled alongside upgraded Apple Watch, Apple TV
To work around it, users can get their phone to “forget” the network.
WATCH: Apple Watch Series 3 unveiled with cellular built-in
The latest watch, which starts at $399, has been hotly anticipated because its cellular connectivity means people can use it without carrying their phone around.
READ MORE: Forget the $1,319 iPhone X. There are bargains to be had on older models now
The watch doesn’t require a new data plan, but an add-on to existing plans. This generally costs $5 to $10 a month.